fix problems on DS Cam [iphone]

—— Run into issues on DS Cam? Get help pending when official support gets back to you!

DS cam

Info:

company: Synology Inc.

: https://myds.synology.com/support/support_form.php?lang=enu

: www.synology.com

Chat with our AI-based DS cam Support

🛠️ Common DS cam Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

audio doesn’t load half the time

Fix: 1. Check your internet connection: Ensure that you have a stable Wi-Fi or cellular connection. You can do this by trying to stream other con... ⇲

hard to close the app when buffering

Fix: 1. Force close the app: If the app is buffering and unresponsive, double-tap the home button (or swipe up from the bottom of the screen on n... ⇲

Camera issue

no way to stop manual recording

Fix: 1. Use the on-screen controls: When recording, look for a stop button on the screen. If it’s not visible, try tapping the screen to bring up... ⇲

difficult to switch between cameras in full screen

Fix: 1. Use pinch-to-zoom: If you’re in full-screen mode, try using a pinch gesture to zoom out, which may reveal camera selection options. 2. Ex... ⇲

UI issue

play head position resets when switching views

Fix: 1. Take note of the current play head position: Before switching views, make a note of the time stamp. After switching back, you can manuall... ⇲

UI dimming during pause overlay

Fix: 1. Adjust brightness settings: Go to Settings > Display & Brightness and adjust the brightness level to see if it improves visibility during... ⇲

Security issue

ssl certificate error on login

Fix: 1. Check date and time settings: Go to Settings > General > Date & Time and ensure that 'Set Automatically' is enabled. Incorrect date and t... ⇲

Crashes issue

DS cam crashes on iPhone 14

Fix: 1. Update the app: Go to the App Store and check for any available updates for DS cam. Developers often release updates to fix compatibility... ⇲

Freezing issue

video playback freezes

Fix: 1. Check your internet connection: Ensure you have a stable connection. If you’re on Wi-Fi, try switching to cellular data or vice versa. 2.... ⇲

Compatibility issue

download feature incompatible with iOS

Fix: 1. Check for updates: Ensure that both your iOS and the DS cam app are updated to the latest versions, as compatibility issues may be resolv... ⇲

Permissions issue

requires full access to photo library

Fix: 1. Adjust permissions: Go to Settings > Privacy > Photos and check the permissions for DS cam. You can choose to allow access to selected ph... ⇲

Notifications issue

notifications cannot be turned off for individual cameras

Fix: 1. Check app settings: Go to the settings within the DS cam app and look for notification settings. You may find options to customize notifi... ⇲

Updates issue

DS cam functionality broken after updates

Fix: 1. Restart the app: Close DS cam completely and reopen it to see if the functionality returns. 2. Reinstall the app: Delete DS cam from your... ⇲

Settings issue

no advanced event filtering in app

Fix: 1. Use basic filters: While advanced filtering may not be available, check if there are any basic filtering options that can help you narrow... ⇲

Video issue

blank screen for downloaded video clips

Fix: 1. Check file format: Ensure that the downloaded video clips are in a compatible format for playback on your device. If not, consider conver... ⇲

Screen issue

screen wrap issue on small phone screens

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and check if there are any settings that can help with screen scaling or r... ⇲