fix problems on MyWaterSD [iphone]

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—— Run into issues on MyWaterSD? Get help pending when official support gets back to you!

MyWaterSD - City of San Diego
Info:
company: Smart Energy Systems LLC
: https://www.sandiego.gov/publicutilities/
: www.sandiego.gov
Chat with our AI-based MyWaterSD Support
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Downloads issue

Inaccessible PDF bills

Fix: 1. Ensure you have a PDF reader app installed on your iPhone, such as Adobe Acrobat Reader. 2. Try accessing the PDF bills through a differe... ⇲
 
Bugs issue

Invalid address error

Fix: 1. Double-check the address you are entering for any typos or incorrect formatting. 2. Ensure that the address is recognized by the postal s... ⇲

Inconsistent app functionality

Fix: 1. Restart the app and your iPhone to refresh the system. 2. Check for updates in the App Store and install them. OR 1. Document specific... ⇲
 
Support issue

Poor customer service

Fix: 1. Utilize the app's FAQ section for common issues and solutions. 2. Check if there are alternative contact methods available, such as email... ⇲

No response from customer support

Fix: 1. Check the app for any alternative support options, such as FAQs or community forums. 2. Document your attempts to contact support for fut... ⇲
 
Login issue

Constant password prompts

Fix: 1. Ensure that the 'Remember Me' option is checked when logging in. 2. Check your iPhone settings to ensure that the app has permission to s... ⇲

Kicks users to login screen

Fix: 1. Ensure your app is updated to the latest version. 2. Clear the app cache by going to Settings > MyWaterSD > Offload App, then reinstall i... ⇲

Unable to reset password

Fix: 1. Use the 'Forgot Password' feature and follow the instructions sent to your email. 2. Check your spam/junk folder for the reset email. O... ⇲
 
Settings issue

No option to cancel service

Fix: 1. Check the app's settings or account management section for any cancellation options. 2. Review the terms of service or user agreement for... ⇲
 
Payments issue

Transaction fees for online payments

Fix: 1. Review the payment options available in the app; consider using alternative payment methods that may not incur fees. OR 1. If possible... ⇲

Auto pay setup issues

Fix: 1. Ensure that you have entered all required payment information correctly. 2. Check if there are any restrictions on your payment method.... ⇲
 
UI issue

Non-editable mandatory fields

Fix: 1. Check if there are any options to update your information in the account settings. 2. If fields are locked, consider reaching out through... ⇲

Poorly designed interface

Fix: 1. Familiarize yourself with the app's layout by exploring all sections. 2. Use the app's help or tutorial features if available. OR 1. C... ⇲

Difficult to navigate

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Use any available help or tutorial features to... ⇲
 
Crashes issue

MyWaterSD crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version. 2. Clear the app cache by going to Settings > MyWaterSD > Offload App, then rein... ⇲
 
Notifications issue

No text message notifications for water usage

Fix: 1. Check the app settings to see if there is an option to enable notifications. 2. Ensure that your phone's notification settings allow the... ⇲
 
Compatibility issue

Redirects to incorrect app

Fix: 1. Ensure you are downloading the correct app from the App Store by checking the developer's name. 2. Clear your browser cache if accessing... ⇲
 
Network issue

Service unavailable error

Fix: 1. Check the app's status on social media or community forums to see if there are known outages. 2. Restart the app and your device to refre... ⇲
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 what users are saying
Good experience
89.7%

Bad experience
7.5%

Neutral
2.8%

~ from our NLP analysis of 1,746 combined software ratings.

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 Private Data MyWaterSD collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics