fix problems on Thomas & Friends [iphone]

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—— Run into issues on Thomas & Friends? Get help pending when official support gets back to you!

Thomas & Friends: Go Go Thomas
Info:
company: Budge Studios
: https://budgestudios.com/en/support/
: budgestudios.com
Chat with our AI-based Thomas & Friends Support
   Hello! How can I assist you?  

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Payments issue

Monthly subscription model is expensive

Fix: Evaluate your usage of the app. If you find that you are not using it frequently enough to justify the cost, consider canceling the subscrip... ⇲

Limited free content

Fix: Maximize the use of the free content by completing all available challenges and tasks to earn in-game currency or rewards that can unlock ad... ⇲

Inability to unlock engines without payment

Fix: Focus on completing daily challenges or events that may reward you with in-game currency or items that can be used to unlock engines without... ⇲

Characters paired with others for purchase

Fix: Focus on earning in-game currency through gameplay to unlock characters without needing to purchase them. Complete challenges and daily task... ⇲
 
Ads issue

Ads disrupt gameplay

Fix: Check if there is an option to purchase an ad-free version of the app. This is often available in the settings or main menu of the game. O... ⇲

Frequent ads for other games

Fix: If the ads are disruptive, consider using airplane mode while playing to avoid ads altogether, but be aware that some features may require a... ⇲
 
Updates issue

Old characters and models removed

Fix: Explore the app's settings or character selection menu to see if there are any options to unlock or access older characters through gameplay... ⇲

Game progression lost after update

Fix: Check if there is a backup option in the app settings that allows you to restore your game data. If available, follow the prompts to restore... ⇲
 
Gameplay issue

Long race tracks

Fix: Practice on the longer tracks to improve your skills and learn the best routes. This can help you complete races more efficiently. OR Loo... ⇲

Game lacks nostalgic elements

Fix: Explore the settings or options menu to see if there are any themes or skins that can be applied to give a more nostalgic feel to the game.... ⇲

Limited multiplayer options

Fix: Check the app's settings or main menu for any multiplayer features that may not be immediately visible. Sometimes, these options are hidden... ⇲

Game is too basic for some users

Fix: Explore the settings for any difficulty options that may allow you to adjust the gameplay experience to be more challenging. OR Engage wi... ⇲

Difficulty in winning races for younger players

Fix: Encourage younger players to practice on easier tracks or modes to build their skills before attempting more challenging races. OR Consid... ⇲
 
Compatibility issue

No option to play old version

Fix: Check if you have a backup of the old version on your device or in your iTunes library. If so, you may be able to restore it from there. O... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
87.1%

Bad experience
7.1%

Neutral
5.9%

~ from our NLP analysis of 25,507 combined software ratings.

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 Private Data Thomas & Friends collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 4-Pack Bundle: $4.99 Best value! Get this pack to unlock the Percy, Toby and Emily Packs!
  2. One Month Subscription: $6.99 One Month Subscription
  3. Ultimate Bundle: $19.99 Get all tracks, Engines & Streamline Thomas!
  4. One Month Subscription: $6.99 One Month Subscription
  5. Percy Pack: $1.99 Get this to unlock the Percy Pack
  6. Toby Pack: $1.99 Get this to unlock the Toby Pack
  7. James Pack: $1.99 Get this to unlock the James Pack
  8. Emily Pack: $1.99 Get this to unlock the Emily Pack
  9. Roaring Falls Bundle: $4.99 Get the Roaring Falls track and 2 Engines!
  10. Frantic Fortress Bundle: $4.99 Get the Frantic Fortress track and 2 Engines!