fix problems on SXSW [iphone]

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—— Run into issues on SXSW? Get help pending when official support gets back to you!

SXSW® GO - 2025 Event Guide
Info:
company: SXSW, LLC
: https://support.sxsw.com/hc/en-us
: sxsw.com
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UI issue

Confusing menu items

Fix: Familiarize yourself with the app's layout by spending some time exploring each menu item. Make a note of what each section contains and how... ⇲

Inconsistent display of favorited items

Fix: Try unfavoriting and then refavoriting the items that are not displaying correctly. This can sometimes reset the display and resolve inconsi... ⇲

Scrolling issues

Fix: Try closing other apps running in the background to free up memory on your device, which can improve scrolling performance. OR If scrolli... ⇲

Loss of place when navigating back

Fix: Try using bookmarks or notes to keep track of where you were in the app. This can help you quickly return to your last viewed item. OR If... ⇲

Red/yellow/green indicators are ineffective

Fix: Check if there are any settings that allow you to customize or adjust the indicators. Sometimes, changing the display settings can improve v... ⇲

Content organization is confusing

Fix: Take some time to categorize the content manually in a separate document or app. This can help you create a personalized organization system... ⇲

Difficult to scan event lists

Fix: Use the search function to look for specific events instead of scanning through the entire list. This can save time and make it easier to fi... ⇲

Endless scrolling through events

Fix: Use the search function to find specific events instead of scrolling through the entire list. This can save time and make it easier to find... ⇲
 
Bugs issue

SXSW resets to home page on reopening

Fix: Ensure that you are using the latest version of the app. Check the App Store for updates and install any available updates, as this may reso... ⇲
 
Ads issue

Non-skippable ads on launch

Fix: If the app allows, check for any settings related to ads or premium features that might allow you to remove ads. Sometimes, upgrading to a p... ⇲
 
Features issue

Limited functionality

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features are not immediately obvious and may requi... ⇲

Inability to filter by venue or date

Fix: Manually create a list of events by venue or date using a note-taking app. This can help you keep track of what you want to attend without r... ⇲

RSVP feature not working

Fix: Try refreshing the app or logging out and back in to see if that resolves the RSVP issue. OR If the RSVP feature is not functioning, cons... ⇲

Missing ability to share schedules easily

Fix: Take screenshots of your schedule and share them via messaging apps or email as a workaround for sharing schedules. OR Check if there are... ⇲

No way to filter by event type easily

Fix: Manually categorize events in a separate document or app to create your own filtering system based on event type. OR Use the search funct... ⇲

No way to see lineup in classic format

Fix: Check if there are any settings that allow you to change the view format. Sometimes, apps have different viewing options that can be toggled... ⇲
 
Syncing issue

Favorites not syncing properly

Fix: Try logging out of the app and then logging back in. This can sometimes refresh the sync process and resolve issues with favorites not appea... ⇲

Events disappearing from schedule

Fix: Try refreshing the app or logging out and back in to see if the events reappear. Sometimes, a simple refresh can resolve display issues. O... ⇲
 
Search issue

Search lacks obvious filters

Fix: Try using keywords that are specific to the events you are looking for. This can sometimes yield better results even without filters. OR... ⇲
 
Freezing issue

SXSW frequently freezes

Fix: Close other applications running in the background to free up resources on your device, which may help reduce freezing. OR Regularly rest... ⇲
 
Login issue

Login issues

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the password recovery option. OR... ⇲

Requires constant troubleshooting to log in

Fix: Keep your login credentials saved in a password manager to avoid repeated entry errors. This can help streamline the login process. OR Tr... ⇲
 
Account issue

Inability to update profile picture

Fix: Check the app's settings to see if there are any restrictions or specific steps required to update your profile picture. Sometimes, the opti... ⇲

Networking section does not save interests

Fix: Try logging out and back in to see if that refreshes the networking section and saves your interests properly. OR Keep a manual note of y... ⇲
 
Battery issue

SXSW burns through cellular data

Fix: Adjust your app settings to limit background data usage. Go to Settings > Cellular and toggle off the app to prevent it from using cellular... ⇲
 
Crashes issue

SXSW crashes frequently

Fix: Ensure that your device's operating system is up to date, as app crashes can sometimes be related to compatibility issues with older OS vers... ⇲
 
Updates issue

SXSW has not changed in years

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features are not immediately obvious and may requi... ⇲
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 what users are saying
Good experience
86.6%

Bad experience
9.6%

Neutral
3.7%

~ from our NLP analysis of 1,938 combined software ratings.

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