fix problems on IPOT [iphone]

—— Run into issues on IPOT? Get help pending when official support gets back to you!

IPOT - Investment SuperApp

Info:

company: PT INDO PREMIER SEKURITAS

: http://www.indopremier.com

Chat with our AI-based IPOT Support

🛠️ Common IPOT Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Multiple crashes when logging in

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for IPOT, and check for updates. 2. Restart your iPhone to... ⇲

Forced to log in again frequently

Fix: 1. Check if you have enabled 'Remember Me' or similar options during login. If not, enable it to stay logged in. 2. Ensure your iPhone's set... ⇲

Search issue

Search bar fails to display stocks

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Restart the app to refresh its functional... ⇲

UI issue

Charts do not appear sometimes

Fix: 1. Check your internet connection; a weak connection can prevent charts from loading. 2. Restart the app to refresh its data. 3. Ensure the... ⇲

Buttons too small and cramped

Fix: 1. Adjust your iPhone's display settings. Go to Settings > Display & Brightness > View (Display Zoom) and select 'Standard' or 'Larger Text'... ⇲

Index selection option disappears

Fix: 1. Restart the app to refresh its interface. 2. Ensure you are using the latest version of the app. Check for updates in the App Store. OR... ⇲

PIN input issues

Fix: 1. Ensure that your screen is clean and free from smudges that may affect touch sensitivity. 2. Restart the app to see if it resolves the in... ⇲

Support issue

Slow customer service response

Fix: 1. Check the app for any FAQs or help sections that may provide immediate answers to your questions. 2. Use the app's community forums or us... ⇲

Registration issue

Stuck during registration video

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data if necessary. 2. Restart the app and try the registr... ⇲

Registration process fails without notification

Fix: 1. Ensure you have a stable internet connection during registration. 2. Restart the app and try the registration process again. OR 3. If... ⇲

Slow issue

Lag during high volume days

Fix: 1. Try using the app during off-peak hours to see if performance improves. 2. Close any unnecessary apps running in the background to free u... ⇲

IPOT frequently loads slowly

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary apps or files. 2. Restart y... ⇲

Bugs issue

Errors when viewing portfolio

Fix: 1. Restart the app to refresh the portfolio view. 2. Ensure your app is updated to the latest version. OR 3. If errors persist, try loggi... ⇲

Updates issue

Slow price updates

Fix: 1. Check your internet connection; a weak connection can cause delays in price updates. 2. Restart the app to refresh its data. OR 3. If... ⇲

Security issue

OTP code expires when switching apps

Fix: 1. Try to copy the OTP code immediately after receiving it and paste it into the app without switching. 2. If you must switch apps, try to d... ⇲

Settings issue

Touch ID functionality unclear

Fix: 1. Go to Settings > Touch ID & Passcode and ensure that the app is enabled for Touch ID. 2. Restart the app to see if the Touch ID functiona... ⇲

Crashes issue