fix problems on Otto [iphone]

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—— Run into issues on Otto? Get help pending when official support gets back to you!

Otto: Your Pet's App
Info:
company: Televet Inc.
: http://ottovet.zendesk.com
: otto.vet
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Account issue

Inability to log out

Fix: 1. Check for Logout Option: Look for the logout option in the app settings or profile section. If it’s not visible, try accessing it from a... ⇲
 
Screen issue

White screen on app launch

Fix: 1. Restart the App: Close the app completely and reopen it to see if it resolves the issue. 2. Update the App: Check for updates in the App... ⇲
 
Bugs issue

Limited medical information available

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as updates may include additional medical information. 2. Explore Exter... ⇲
 
Messages issue

Archived conversations disappear

Fix: 1. Check Archive Settings: Look for any settings related to archived conversations within the app. Ensure they are not set to auto-delete. 2... ⇲
 
UI issue

Difficulties in viewing past and future appointments

Fix: 1. Navigate to Appointments Section: Ensure you are in the correct section of the app where appointments are listed. Look for filters that m... ⇲

No calendar for appointment selection

Fix: 1. Check App Settings: Look for any settings that may allow you to enable a calendar view for appointments. 2. Use External Calendar: As a w... ⇲

Scrolling issues in conversations

Fix: 1. Restart the App: Close and reopen the app to see if it resolves scrolling issues. 2. Update the App: Ensure you have the latest version o... ⇲

Cannot add new pets

Fix: 1. Check App Permissions: Ensure the app has the necessary permissions to access your device’s features. Go to Settings > Otto and check per... ⇲

No way to view pet history

Fix: 1. Check App Features: Look through the app settings to see if there’s an option to view pet history. 2. Update the App: Ensure you have the... ⇲

Poor user interface design

Fix: 1. Familiarize Yourself with the Layout: Spend some time navigating the app to become accustomed to its layout and features. 2. Provide Feed... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Restart Your Device: A simple restart can often resolve performance inconsistencies. 2. Update the App: Ensure you are using the latest v... ⇲
 
Notifications issue

Truncated email notifications

Fix: 1. Check Email Settings: Ensure that your email settings in the app are correctly configured. Go to the settings section and verify your ema... ⇲
 
Login issue

Requires multiple attempts to log in

Fix: 1. Check Password: Ensure you are entering the correct password. If necessary, reset your password through the app or website. 2. Update the... ⇲
 
Updates issue

Limited functionality compared to previous app

Fix: 1. Explore All Features: Take time to explore the app thoroughly, as some features may be located in different sections than before. 2. Chec... ⇲
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 what users are saying
Good experience
94.9%

Bad experience
2.9%

Neutral
2.2%

~ from our NLP analysis of 5,722 combined software ratings.

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Pet First Aid:
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 Private Data Otto collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info