fix problems on The RealReal [iphone]

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—— Run into issues on The RealReal? Get help pending when official support gets back to you!

The RealReal - Buy+Sell Luxury
Info:
company: TheRealReal Inc.
: https://www.therealreal.com
: www.therealreal.com
Chat with our AI-based The RealReal Support
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Slow issue

Checkout process is slow

Fix: Try closing other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them. OR Ens... ⇲

Slow loading times for certain sections

Fix: Clear your app cache if possible, or delete and reinstall the app to improve performance. OR Try accessing the app during off-peak hours... ⇲
 
UI issue

Back button returns to home page instead of previous page

Fix: Use the navigation bar at the bottom of the app to go back to the previous page instead of relying on the back button. OR If the back but... ⇲
 
Payments issue

High shipping costs

Fix: Check for any promotional codes or discounts that may apply to shipping. Look for a section in the app that lists current promotions. OR... ⇲

Refund process issues

Fix: Document all communications regarding your refund request, including dates and details, to ensure you have a clear record of your case. OR... ⇲
 
Bugs issue

Inconsistent item descriptions

Fix: When viewing an item, take note of the seller's name and reach out to them directly through the app to ask for clarification on the descript... ⇲

Size misrepresentation

Fix: Always check the size chart provided in the app before making a purchase. Compare the item’s measurements with your own to ensure a proper f... ⇲
 
Support issue

Customer service is inconsistent

Fix: Utilize the in-app chat feature for immediate assistance, as it may provide quicker responses than email or phone support. OR Keep a reco... ⇲
 
Freezing issue

The RealReal freezes

Fix: Force close the app by double-tapping the home button and swiping up on The RealReal app. Then reopen it to see if the freezing persists.... ⇲
 
Glitches issue

Glitches prevent access to certain features

Fix: Check for app updates in the App Store, as updates often fix bugs and glitches. Update if necessary. OR Try logging out of your account a... ⇲
 
Crashes issue

Frequent app crashes

Fix: Ensure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR Che... ⇲
 
Notifications issue

Notifications for price drops are unreliable

Fix: Check your notification settings in the app. Go to Settings within The RealReal and ensure notifications are enabled for price drops. OR... ⇲
 
Search issue

Difficulties in accessing saved searches

Fix: Try refreshing the app by pulling down on the screen to reload your saved searches. OR Log out of your account and log back in to see if... ⇲
 
Customization issue

Lack of width filter for specific items

Fix: Use the search bar to enter specific keywords related to width, such as 'wide' or 'narrow', to find items that meet your criteria. OR Cre... ⇲
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 what users are saying
Good experience
94.9%

Bad experience
3.6%

Neutral
1.5%

~ from our NLP analysis of 54,894 combined software ratings.

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 Private Data The RealReal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data