fix problems on KEXP [iphone]

—— Run into issues on KEXP? Get help pending when official support gets back to you!

KEXP

Info:

company: KEXP.ORG 90.3FM Seattle

: https://www.kexp.org/contact/techsupport

: www.kexp.org

Chat with our AI-based KEXP Support

🛠️ Common KEXP Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Archived shows often do not play

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if the issue persists. 2. Clear the ap... ⇲

Difficulty jumping to specific times in playlists

Fix: 1. Use the seek bar to drag to the desired time. Make sure to tap on the bar and hold it to move it accurately. 2. If the seek bar is unresp... ⇲

Customization issue

Favorites list cannot be sorted by date

Fix: 1. Manually reorder your favorites by tapping and holding on a favorite and dragging it to your desired position. 2. If you want to keep tra... ⇲

Bugs issue

KEXP does not remember last played position

Fix: 1. Make sure the app is updated to the latest version, as this feature may be improved in updates. 2. Try logging out and back into your acc... ⇲

Favorites not displaying correctly

Fix: 1. Try refreshing the favorites list by logging out and back into your account. 2. Check for app updates that may fix display issues. OR... ⇲

Battery issue

Rapid battery drain on iPhone

Fix: 1. Check the app's battery usage by going to Settings > Battery. If KEXP is using excessive battery, consider limiting its background activi... ⇲

Syncing issue

Inconsistent playback across devices

Fix: 1. Ensure that you are logged into the same account on all devices. 2. Check for app updates on all devices to ensure they are running the s... ⇲

Crashes issue

KEXP crashes frequently

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to clear any temporary glitches that may be causi... ⇲

Screen issue

Blank screen when accessing archived shows

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it resolves the issue. 2. Clear the app ca... ⇲

Ads issue

Intro/advertisement plays too often

Fix: 1. If the app has a premium version, consider upgrading to it to reduce or eliminate ads. 2. Try to skip the intro or advertisement if the o... ⇲

Audio issue

KEXP stops playing when screen is off

Fix: 1. Go to Settings > Display & Brightness and ensure that Auto-Lock is set to 'Never' while using the app. 2. Check if the app has permission... ⇲

Glitches issue

Streaming glitches and jumps backwards

Fix: 1. Ensure you have a strong and stable internet connection. If using Wi-Fi, try moving closer to the router. 2. Restart the app to refresh t... ⇲

Compatibility issue

No landscape mode support for iPad

Fix: 1. Use the app in portrait mode as a temporary solution. 2. Check for app updates, as landscape support may be added in future versions. O... ⇲

Slow issue

Delayed response when jumping to time

Fix: 1. Ensure the app is updated to the latest version, as performance improvements may be included in updates. 2. Close other apps running in t... ⇲

Network issue

Connection issues in certain areas

Fix: 1. Check your internet connection and try switching between Wi-Fi and cellular data. 2. If you are in an area with poor reception, try movin... ⇲

KEXP fails to connect and shows blank screen

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it resolves the issue. 2. Clear the app ca... ⇲