fix problems on Associated Credit Union [iphone]

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Associated Credit Union
Info:
company: Associated Credit Union
: http://www.acuonline.org
: www.acuonline.org
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Camera issue

Camera issues with check scanning

Fix: Make sure that your camera lens is clean. Use a soft, lint-free cloth to gently wipe the lens. Also, check the app's permissions. Go to Se... ⇲
 
UI issue

Inability to rotate device for deposits

Fix: Check if the screen rotation lock is enabled. Swipe down from the top-right corner of the screen to access the Control Center and look for t... ⇲
 
Security issue

Text option for identity validation grayed out

Fix: Ensure that your phone number is correctly registered with the Associated Credit Union. Go to your account settings in the app and verify yo... ⇲

Associated Credit Union lacks modern security features

Fix: Check the app settings for any available security features, such as two-factor authentication or biometric login options. Enable these featu... ⇲
 
Payments issue

Limited credit card options available

Fix: Check if there are any updates available for the app that may include additional credit card options. Go to the App Store and update if nece... ⇲
 
Account issue

No access to credit card history in app

Fix: Check if you are logged into the correct account that holds the credit card. Sometimes users have multiple accounts, and the app may not sho... ⇲

Associated Credit Union does not display account numbers

Fix: Check the app settings to see if there is an option to display account numbers. Sometimes, this feature can be toggled on or off. OR If a... ⇲

No full access to credit card statements in app

Fix: Check if you are logged into the correct account that holds the credit card. If you are, navigate to the statements section in the app to se... ⇲
 
Compatibility issue

Zelle not available through the app

Fix: Check if Zelle is supported by Associated Credit Union. Visit their website or app FAQs to confirm. If it is supported, ensure that you have... ⇲

Associated Credit Union does not support transferring funds to IRA

Fix: Check if this feature is available in the app by navigating to the transfer section. If it is not listed, it may not be supported in the app... ⇲

Associated Credit Union navigation issues on newer devices

Fix: Ensure that you are using the latest version of the app, as updates often include improvements for newer devices. Go to the App Store and ch... ⇲

Lack of locations for in-person banking

Fix: Visit the Associated Credit Union website to find a list of branch locations. They may have updated information on their website that is not... ⇲
 
Settings issue

Inability to manage debit card settings

Fix: Check if you are logged into the correct account associated with the debit card. If you are, navigate to the card management section in the... ⇲
 
Crashes issue

Bill pay feature crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates. If the app is up to date, try clearing t... ⇲
 
Updates issue

Inconsistent app performance after updates

Fix: After an update, it is often helpful to restart your iPhone to clear any temporary issues. Press and hold the power button, slide to power o... ⇲
 
Support issue

Limited customer support for app issues

Fix: Check the app for a help or support section that may provide FAQs or troubleshooting tips. This can often resolve common issues without need... ⇲
 
Bugs issue

ACU Wallet app does not function properly

Fix: Ensure that both the ACU Wallet app and the main Associated Credit Union app are updated to the latest versions. Go to the App Store and che... ⇲
 
Login issue

Associated Credit Union requires frequent re-login

Fix: Check your app settings to see if there is an option to stay logged in. Some apps have a setting that allows you to remain logged in for a c... ⇲
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 what users are saying
Good experience
96.9%

Bad experience
1.5%

Neutral
1.5%

~ from our NLP analysis of 7,306 combined software ratings.

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 Private Data Associated Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data