fix problems on 13cabs [iphone]

—— Run into issues on 13cabs? Get help pending when official support gets back to you!

13cabs - Ride with no surge

Info:

company: 13CABS

: http://www.13cabs.com.au

: www.13cabs.com.au

Chat with our AI-based 13cabs Support

🛠️ Common 13cabs Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Long wait times for drivers

Fix: Try to book your ride during off-peak hours when demand is lower. This can help reduce wait times as there are typically more drivers availa... ⇲

Drivers often lack knowledge of routes

Fix: Use the in-app navigation feature to guide the driver. Ensure that your destination is correctly entered, and share your preferred route if... ⇲

UI issue

Poor user interface

Fix: Explore the app settings to customize your experience. Adjust settings for notifications and layout to make navigation easier. OR Conside... ⇲

Crashes issue

13cabs crashes frequently

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for 13cabs, and tap 'Update' if available. OR Clear th... ⇲

Bugs issue

Inability to track journey once started

Fix: Check your internet connection. A weak connection can prevent the app from updating your journey status. Switch to Wi-Fi if possible. OR... ⇲

Incorrect pickup location

Fix: Before confirming your ride, double-check the pickup location on the map. You can manually adjust the pin to the correct spot if needed. O... ⇲

Drivers cancel rides frequently

Fix: If you notice a pattern, try to book rides during times when demand is lower, as this may lead to more reliable driver availability. OR C... ⇲

13cabs drops bookings unexpectedly

Fix: Ensure your app is updated to the latest version to avoid bugs that may cause crashes or dropped bookings. OR Try restarting your phone t... ⇲

Inconsistent driver availability

Fix: Try to book your ride in advance if possible, especially during peak hours, to secure a driver sooner. OR Check the app for driver availa... ⇲

Support issue

No customer service for international numbers

Fix: Use the in-app support feature if available, which may allow you to submit queries without needing to call. OR Check the app for an FAQ o... ⇲

No option to report service issues

Fix: Use the feedback feature in the app if available, or document your issues and provide them in a review to help improve the service. OR Ch... ⇲

No easy way to contact support

Fix: Look for an in-app help or support section that may provide FAQs or a way to submit inquiries. OR Utilize social media platforms to reach... ⇲

Payments issue

Issues with payment processing

Fix: Verify that your payment method is valid and has sufficient funds. Check your payment settings in the app to ensure everything is correct.... ⇲

Multiple charges for non-existent rides

Fix: Check your payment history in the app to confirm the charges and dispute any discrepancies through the app's support feature. OR Monitor... ⇲

Registration issue

Verification process fails

Fix: Ensure that you have a stable internet connection during the verification process. Try switching between Wi-Fi and mobile data. OR If ver... ⇲

Compatibility issue

Limited functionality for international users

Fix: Familiarize yourself with the app's features that are available in your region, as some functionalities may differ based on location. OR... ⇲

13cabs does not support non-Australian phone numbers

Fix: If you are an international user, consider using a local Australian number if possible for registration. OR Explore alternative ride-shar... ⇲

Freezing issue

13cabs hangs on location finding

Fix: Ensure that location services are enabled for the app in your iPhone settings under Privacy > Location Services. OR Try restarting your p... ⇲

No ability to reset password

Fix: Check the app for a 'Forgot Password' option on the login screen to initiate a password reset process. OR If the option is not available,... ⇲

Notifications issue

Push notifications for ride status missing

Fix: Check your notification settings in the app and ensure that notifications are enabled for ride updates. OR Go to your iPhone settings, se... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.8%

Bad experience

4.4%

Neutral

2.8%

~ from our NLP analysis of 708 combined software ratings.

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Private Data 13cabs collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics