fix problems on WEOKIE [iphone]

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WEOKIE Mobile
Info:
company: WEOKIE Federal Credit Union
: https://www.weokie.org/services/mobile-online-banking
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Security issue

Face ID does not work

Fix: First, ensure that Face ID is enabled for the WEOKIE Mobile app. Go to your iPhone's Settings > Face ID & Passcode > Other Apps, and make su... ⇲
 
Login issue

Locked out frequently

Fix: If you are being locked out frequently, check if you are entering the correct login credentials. If you are unsure, reset your password to e... ⇲

Session expires too quickly

Fix: To manage session timeouts, try to stay active within the app. If you are inactive for a period, the app may log you out for security reason... ⇲

Member ID required every login

Fix: If the app requires your Member ID every time you log in, check if there is an option to save your login credentials within the app. This ca... ⇲
 
UI issue

E-statements hard to read

Fix: If e-statements are hard to read, try downloading them to your device and opening them with a PDF reader app that allows for zooming and bet... ⇲

No transaction details available

Fix: If transaction details are not available, ensure you are looking in the correct section of the app. Navigate to the 'Transactions' or 'Histo... ⇲

Cannot see past transactions

Fix: To see past transactions, navigate to the 'Transactions' or 'History' section of the app. If there is a filter option, ensure it is set to s... ⇲
 
Bugs issue

Bugs when switching tabs

Fix: If you experience bugs when switching tabs, try closing the app completely and reopening it. This can sometimes resolve temporary glitches.... ⇲
 
Support issue

Inability to report bugs directly

Fix: If you cannot report bugs directly through the app, consider documenting the issues you encounter, including steps to reproduce them, and ke... ⇲
 
Ads issue

Ad window obstructs functions

Fix: If ads are obstructing functions, try closing the ad by tapping the 'X' or 'Close' button, if available. If the ad is persistent, consider u... ⇲
 
Crashes issue

WEOKIE crashes frequently

Fix: If the app crashes frequently, try uninstalling and reinstalling it. This can clear any corrupted files and reset the app to its default sta... ⇲
 
Compatibility issue

Navigation issues on iPads

Fix: If you are experiencing navigation issues on an iPad, try rotating the device to see if the app responds better in landscape mode. Some apps... ⇲
 
Updates issue

Authentication issues after update

Fix: If you are facing authentication issues after an update, try logging out of the app and then logging back in. This can refresh your session... ⇲
 
Customization issue

No option to customize security questions

Fix: If you cannot customize security questions, check the app's settings to see if there is an option to manage security settings. If not, consi... ⇲
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 what users are saying
Good experience
93.7%

Bad experience
3.5%

Neutral
2.8%

~ from our NLP analysis of 4,852 combined software ratings.

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 Private Data WEOKIE collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics