fix problems on BOH [iphone]

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—— Run into issues on BOH? Get help pending when official support gets back to you!

BOH - Guam, Saipan, Palau
Info:
company: Bank of Hawaii
: https://www.boh.com/online-mobile
Chat with our AI-based BOH Support
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Login issue

Error messages during login

Fix: Take note of the specific error message you receive. Common issues include incorrect passwords or usernames. Double-check your credentials a... ⇲

BOH fails to recognize user information

Fix: Ensure that you are entering your information exactly as it was registered, including any special characters or spaces. If you have recently... ⇲
 
Slow issue

BOH runs slow for ATM transactions

Fix: Ensure that your internet connection is stable. If you are on mobile data, try switching to Wi-Fi or vice versa. A slow connection can signi... ⇲
 
Registration issue

Inconsistent mobile number verification

Fix: Make sure that the mobile number you are entering is correct and formatted properly. If you are not receiving verification codes, check if y... ⇲
 
Security issue

BOH frequently requires additional verification

Fix: This may be a security feature. Ensure that your account settings are configured correctly and that you have access to the verification meth... ⇲
 
Support issue

BOH is not available 24/7 for support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. Many apps have self-help resources that can assist yo... ⇲
 
Crashes issue

BOH crashes after updates

Fix: After an update, try restarting your phone. This can help clear any temporary issues that may cause the app to crash. OR If the app conti... ⇲
 
UI issue

Redundant email address entry

Fix: If the app requires you to enter your email multiple times, check if there is an option to save your email in the settings. This can streaml... ⇲

BOH is not user-friendly for some

Fix: Explore the app's settings and help sections to familiarize yourself with its features. Sometimes, understanding the layout can improve usab... ⇲
 
Bugs issue

Mobile deposit feature sometimes fails

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring the check is... ⇲
 
Settings issue

Inability to set up Auto Pay Bill Payment easily

Fix: Follow the app's step-by-step guide for setting up Auto Pay. Ensure that you have all necessary information, such as account numbers and pay... ⇲
 
Installation issue

BOH requires frequent reinstallation

Fix: Check your phone's storage. If your device is low on storage, it can cause apps to malfunction. Free up space by deleting unused apps or fil... ⇲
 
Compatibility issue

Limited functionality compared to website

Fix: Familiarize yourself with the app's features and see if there are any settings that can enhance its functionality. Sometimes, certain featur... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.2%

Neutral
2.1%

Bad experience
1.6%

~ from our NLP analysis of 4,892 combined software ratings.

 Switch to these Alternatives:
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BankPacific
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FHB Commercial Online Guam
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 Private Data BOH collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Other Data