fix problems on Capital One [iphone]

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Capital One Mobile
Info:
company: Capital One
: http://www.capitalone.com/contact/
: www.capitalone.com
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Account issue

Inability to remove draft accounts

Fix: 1. Go to the 'Accounts' section in the app. 2. Tap on the draft account you wish to remove. 3. Look for an option that says 'Manage Account'... ⇲

Complicated process for replacing lost cards

Fix: 1. Open the app and navigate to the 'Account' section. 2. Look for an option labeled 'Replace Card' or 'Lost Card' and follow the prompts to... ⇲

Account freezes without clear reasons

Fix: 1. Check your email and app notifications for any alerts from Capital One regarding your account status. 2. Review your recent transactions... ⇲
 
Payments issue

Limited visibility of recurring transfers

Fix: 1. Navigate to the 'Transfers' section in the app. 2. Look for a tab or option labeled 'Recurring Transfers' or 'Scheduled Transfers'. 3. If... ⇲

Delayed availability of deposits

Fix: 1. Check the deposit policy on the Capital One website to understand the typical processing times for different types of deposits. 2. If a d... ⇲

Inability to edit pending transfers

Fix: 1. Navigate to the 'Transfers' section and look for the pending transfer you wish to edit. 2. If there is no edit option, you may need to ca... ⇲

High interest rates on loans

Fix: 1. Review your loan terms and consider refinancing options if available. 2. Check your credit score and work on improving it, as a higher sc... ⇲

Limited options for payment methods

Fix: 1. Review the payment options available in the app under the 'Payments' section. 2. If your preferred method is not available, consider link... ⇲
 
UI issue

Navigation bar options are too basic

Fix: 1. Familiarize yourself with the app's layout by exploring all available tabs and sections. 2. Use the search function within the app to qui... ⇲
 
Security issue

Issues with fraud protection claims

Fix: 1. Review the fraud protection policy on the Capital One website to understand the claims process. 2. Gather all necessary documentation rel... ⇲

Lack of two-factor authentication options

Fix: 1. Check the app settings under 'Security' to see if two-factor authentication can be enabled. 2. If not available, ensure that you are usin... ⇲

Inadequate fraud detection measures

Fix: 1. Regularly monitor your account activity and report any suspicious transactions immediately through the app. 2. Ensure that your contact i... ⇲
 
Support issue

Problems with customer service responsiveness

Fix: 1. Use the in-app chat feature for quicker responses, as it may be faster than calling. 2. Try reaching out during off-peak hours, such as e... ⇲

Limited physical branch locations

Fix: 1. Use the app to locate the nearest branch by using the 'Find a Branch' feature. 2. If a branch is not nearby, consider using online bankin... ⇲

Difficulty in connecting with live customer support

Fix: 1. Use the in-app chat feature for potentially quicker access to customer support. 2. Try calling during non-peak hours to reduce wait times... ⇲
 
Notifications issue

Inconsistent transaction notifications

Fix: 1. Go to Settings in the app and ensure that notifications are enabled for transactions. 2. Check your iPhone's notification settings by goi... ⇲
 
Uploads issue

Capital One does not support certain document uploads

Fix: 1. Check the file format and size of the document you are trying to upload, as the app may have specific requirements. 2. Convert the docume... ⇲
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 what users are saying
Good experience
97.1%

Bad experience
1.6%

Neutral
1.4%

~ from our NLP analysis of 8,790,131 combined software ratings.

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 Private Data Capital One collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics