fix problems on Surprise [iphone]

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—— Run into issues on Surprise? Get help pending when official support gets back to you!

Surprise: All-in-one fun
Info:
company: Surprise.com, Inc.
: https://surprise.com/
: surprise.com
Chat with our AI-based Surprise Support
   Hello! How can I assist you?  

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Support issue

Customer support is unresponsive

Fix: 1. Use In-App Support: Check if the app has a support or help section within the app itself. Often, there are FAQs or chat options available... ⇲

No social media interaction

Fix: 1. Engage in Community Forums: Participate in online forums or groups related to the app to connect with other players. 2. Share Experience... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Restart Your Device: Sometimes, a simple restart of your iPhone can resolve app crashes. 2. Update iOS: Ensure your iPhone is running th... ⇲
 
Payments issue

High cost for in-game items

Fix: 1. Set a Budget: Determine a monthly budget for in-game purchases to manage spending. 2. Look for Promotions: Keep an eye out for special p... ⇲

Difficulty in redeeming rewards

Fix: 1. Follow Redemption Instructions: Carefully read the instructions for redeeming rewards, as they may vary. 2. Check Eligibility: Ensure yo... ⇲

Recurring charges without consent

Fix: 1. Review Subscriptions: Go to 'Settings' > 'Your Name' > 'Subscriptions' to review and manage your subscriptions. 2. Cancel Unwanted Subsc... ⇲

Lack of transparency in prize winnings

Fix: 1. Request Clarification: Use any in-app support options to request more information about how prizes are awarded. 2. Document Winnings: Ke... ⇲

Difficulty in canceling subscriptions

Fix: 1. Access Subscriptions: Go to 'Settings' > 'Your Name' > 'Subscriptions' to view and manage your subscriptions. 2. Follow Cancellation Ste... ⇲
 
Gameplay issue

Confusing game mechanics

Fix: 1. Read the Tutorials: Go through any tutorials or guides provided in the app to better understand the mechanics. 2. Watch Gameplay Videos:... ⇲

Changing rules mid-game

Fix: 1. Stay Updated: Regularly check for any announcements or updates regarding game rules within the app. 2. Document Changes: Keep a record o... ⇲

Limited options for prizes

Fix: 1. Provide Feedback: Use any feedback options in the app to suggest additional prize options. 2. Participate in Events: Engage in special e... ⇲

Inability to use earned items

Fix: 1. Check Item Requirements: Ensure you meet any requirements to use the earned items, such as level or game progress. 2. Restart the App: S... ⇲

Limited free rewards

Fix: 1. Participate in Events: Engage in special events or challenges that may offer additional free rewards. 2. Check Daily Rewards: Log in dai... ⇲
 
Bugs issue

Issues with referral tracking

Fix: 1. Verify Referral Process: Double-check the referral process to ensure you are following all steps correctly. 2. Document Referrals: Keep... ⇲

Technical errors prevent gameplay

Fix: 1. Restart the App: Close and reopen the app to see if the technical error resolves itself. 2. Check Internet Connection: Ensure you have a... ⇲

Frequent bugs after updates

Fix: 1. Report Bugs: Use any in-app reporting feature to document and report bugs encountered after updates. 2. Restart the App: Close and reope... ⇲
 
Ads issue

Misleading advertising

Fix: 1. Report Ads: If you encounter misleading ads, use the reporting feature if available in the app or on the ad platform. 2. Verify Claims:... ⇲

False job offers to lure users

Fix: 1. Report Offers: If you encounter false job offers, report them through the app or the platform where they were found. 2. Verify Job Offer... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
82.8%

Bad experience
15.1%

Neutral
2.2%

~ from our NLP analysis of 4,458 combined software ratings.

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 Private Data Surprise collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Surprise Match 3: $9.99 Surprise Match 3
  2. 100 Gems: $0.99 100 Gems
  3. 6 Months Elite Subscription: $99.00 6 Months Elite Subscription
  4. Silver Hammers Pack: $3.99 Silver Hammers Pack
  5. Surprise Match 3 x 10: $79.99 Surprise Match 3 x 10
  6. Piggy Bank: $2.99 Piggy Bank
  7. 325 Gems: $2.99 325 Gems
  8. Surprise Wheel: $9.99 Surprise Wheel
  9. 1,200 Gems: $9.99 1,200 Gems
  10. Snake Milestone: $4.99 Snake Milestone