fix problems on AFPAAS [iphone]

—— Run into issues on AFPAAS? Get help pending when official support gets back to you!

AFPAAS

Info:

company: Program Executive Office for Enterprise Information Systems, Sea Warrior Program

: https://afpaas.af.mil

: afpaas.af.mil

Chat with our AI-based AFPAAS Support

🛠️ Common AFPAAS Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot get past user agreement screen

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the AFPAAS app off the sc... ⇲

AFPAAS freezes on accept button

Fix: Try restarting your iPhone. Hold down the power button until you see the 'slide to power off' option, then slide to turn off. After the phon... ⇲

Login credentials not recognized

Fix: Ensure that you are entering the correct username and password. Check for any typos, and make sure that Caps Lock is not on. If you have for... ⇲

Password reset function fails

Fix: Make sure you are connected to a stable internet connection. If the reset link is not being sent, check your spam or junk email folder for t... ⇲

Face ID only available after initial login

Fix: After successfully logging in for the first time, go to the app settings and look for an option to enable Face ID. If it’s not available, en... ⇲

Useless if unable to log in

Fix: If you cannot log in, try resetting your password or checking your credentials as mentioned in previous solutions. Ensure you have a stable... ⇲

Poor execution of login process

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to login processes. If the issue persists, try rein... ⇲

Repeated login failures

Fix: Double-check your login credentials for accuracy. If you are unsure, use the password reset function to create a new password. OR If you... ⇲

User agreement acceptance fails

Fix: Force close the app and reopen it. If the issue persists, try clearing the app's cache by offloading it in the iPhone storage settings. OR... ⇲

UI issue

Dependents not visible in app

Fix: Ensure that you have completed all necessary steps to add dependents in the app. Check the settings or profile section for any options relat... ⇲

AFPAAS does not advance after button selection

Fix: Force close the app and reopen it. If the issue persists, try restarting your iPhone to clear any temporary glitches. OR Check for app up... ⇲

Loading issue

Loading bug persists

Fix: Check your internet connection. A weak connection can cause loading issues. Try switching from Wi-Fi to cellular data or vice versa. OR C... ⇲

Bugs issue

AFPAAS does not save edits

Fix: Ensure you are tapping the 'Save' button after making edits. If the button is unresponsive, try force closing the app and reopening it. OR... ⇲

Compatibility issue

Inconsistent user experience between app and website

Fix: Familiarize yourself with both platforms. If certain features are missing in the app, check the website for those features and use it as a w... ⇲

Updates issue

Requires government computer for status updates

Fix: If you have access to a government computer, use it to check for status updates. If not, check if the app has a mobile-friendly version of t... ⇲