fix problems on Evertel [iphone]

—— Run into issues on Evertel? Get help pending when official support gets back to you!

Evertel – For 1st Responders

Info:

company: The Halstead Group, LLC

: https://gethelp.genasys.com/help-center/category/pt/connect/

: genasys.com

Chat with our AI-based Evertel Support

🛠️ Common Evertel Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Group chat limit for guests is 5 people

Fix: Consider creating multiple group chats if you need to include more than 5 guests. You can segment your contacts into different groups based... ⇲

Notifications for messages do not load

Fix: Check your notification settings in the Evertel app. Go to Settings > Notifications and ensure that notifications are enabled for messages.... ⇲

UI issue

Difficult for new users to operate

Fix: Create a simple user guide or checklist for new users that outlines the basic functions of the app, such as how to send messages, create gro... ⇲

Navigation can be hard at times

Fix: Familiarize yourself with the app's layout by spending some time exploring each section. Take notes on where key features are located to hel... ⇲

Adding contacts individually is a pain

Fix: If the app allows, try importing contacts from your phone's address book instead of adding them one by one. This can save time and effort.... ⇲

Customization issue

Small font size

Fix: Check if the app has a font size adjustment option in the settings. If available, increase the font size to make it more readable. If not, c... ⇲

Messages issue

Message requests can be delayed

Fix: Ensure that your internet connection is stable. If you are on a weak Wi-Fi or cellular connection, try switching to a stronger network to se... ⇲

Updates issue

No updates or intel for extended periods

Fix: Stay engaged with the app by checking for updates manually in the App Store. Regularly check the app's official website or social media chan... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

66.7%

Bad experience

25.6%

Neutral

7.7%

~ from our NLP analysis of 39 combined software ratings.

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Data Collect Mobile

Response for FirstNet

Private Data Evertel collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data