fix problems on Summer [iphone]

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—— Run into issues on Summer? Get help pending when official support gets back to you!

Summer - More First Dates
Info:
company: 9 Count, Inc.
: https://summerdating.com
: summerdating.com
Chat with our AI-based Summer Support
   Hello! How can I assist you?  

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UI issue

Overwhelming profile layout

Fix: If the profile layout feels overwhelming, take a moment to focus on one section at a time. Break down the information into manageable parts,... ⇲

Inconsistent user experience

Fix: If you experience inconsistencies, try clearing the app's cache or reinstalling the app. This can help reset any glitches and improve your o... ⇲
 
Customization issue

Lack of in-depth profile questions

Fix: To get a better sense of potential matches, consider asking open-ended questions in your bio or during initial conversations. This can encou... ⇲
 
Search issue

No location filter

Fix: To work around the lack of a location filter, you can manually check the locations of profiles by looking at their bios or any location tags... ⇲

Distance not shown for most profiles

Fix: To gauge the distance of profiles, you can ask matches directly about their location during initial conversations. This can help you determi... ⇲

No way to adjust search radius

Fix: If you cannot adjust the search radius, focus on engaging with profiles that are already within your preferred distance. This can help you c... ⇲
 
Account issue

Inability to delete account

Fix: If you want to delete your account, check the app settings thoroughly for any options related to account management. Sometimes, the option t... ⇲
 
Bugs issue

Frequent bugs and crashes

Fix: To address bugs and crashes, ensure that your app is updated to the latest version. Go to the App Store, search for the app, and check for a... ⇲
 
Security issue

High number of fake profiles

Fix: To avoid fake profiles, look for signs of authenticity such as multiple photos, detailed bios, and active engagement. If a profile seems sus... ⇲

Scammers prevalent

Fix: Be cautious when interacting with new matches. Avoid sharing personal information or sending money to anyone you haven't met in person. Trus... ⇲

Lack of verification for users

Fix: To ensure you're interacting with genuine users, look for profiles that have multiple photos and detailed bios. This can be a sign of authen... ⇲
 
Payments issue

Limited free access to profiles

Fix: To maximize your free access, focus on engaging with profiles that interest you the most. Prioritize quality over quantity in your interacti... ⇲
 
Support issue

Poor customer support

Fix: If you encounter issues that require support, try to find help in the app's FAQ or help section. Many common problems have documented soluti... ⇲
 
Ads issue

Frequent prompts to purchase premium features

Fix: To manage prompts for premium features, focus on using the free features effectively. Set a goal for what you want to achieve with the free... ⇲
 
Privacy issue

Profiles often misrepresent age

Fix: When matching with someone, consider asking about their age directly in conversation. This can help clarify any discrepancies before you inv... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
85.1%

Neutral
7.7%

Bad experience
7.2%

~ from our NLP analysis of 31,451 combined software ratings.

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 Private Data Summer collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Summer+ 1 Month: $19.99 One month of access to Summer+
  2. 1 Boost: $6.99 1 Boost to use in Spark
  3. Summer+ 3 Month: $39.99 Three months of access to Summer+
  4. 2 Super Likes: $3.99 2 Super Likes to use in Summer
  5. Extend a Chat: $0.99 Extend a chat
  6. 10 Boosts: $39.99 10 boosts to use in Spark
  7. 10 Super Likes: $9.99 10 Super Likes to use in Summer
  8. 5 Boosts: $24.99 5 boosts to use in Spark
  9. Summer+ 1 Year: $89.99 One year of access to Summer+
  10. 5 Super Likes: $6.99 5 Super Likes to use in Summer