fix problems on WePhone [iphone]

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—— Run into issues on WePhone? Get help pending when official support gets back to you!

WePhone: 2nd Phone &WiFi Calls
Info:
company: Gelenk Networks Inc.
: https://wephoneapp.co/faqs/
: wephoneapp.co
Chat with our AI-based WePhone Support
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Network issue

Calls drop occasionally

Fix: Check your internet connection. Ensure you have a stable Wi-Fi connection or sufficient cellular data. You can test your connection by tryin... ⇲
 
Audio issue

Poor voice quality

Fix: Check your internet connection as poor voice quality can often be attributed to a weak signal. If you're on Wi-Fi, try moving closer to the... ⇲
 
Notifications issue

No notification for busy lines

Fix: Check the app settings to see if there is an option to enable notifications for busy lines. If not, consider using a different app for calls... ⇲

Contacts display with numbers in notifications

Fix: Check the app settings to see if there is an option to display contact names instead of numbers. If not, consider updating your contacts in... ⇲
 
Messages issue

Text messages cannot be sent

Fix: Ensure that you have a stable internet connection. If you're on Wi-Fi, try switching to cellular data or vice versa. Also, check if you have... ⇲

No resend button for messages

Fix: If a message fails to send, try tapping on the message to see if there is an option to resend it. If not, you may need to copy the message a... ⇲

Mixed up letters in messages

Fix: Check your keyboard settings to ensure that the correct language and keyboard layout are selected. Go to Settings > General > Keyboard to ad... ⇲
 
Crashes issue

WePhone crashes frequently

Fix: Make sure the app is updated to the latest version. Go to the App Store, search for WePhone, and check if there is an update available. Upda... ⇲
 
Support issue

Customer support response is slow

Fix: Check the app for any FAQs or help sections that might address your issue. Often, common problems have documented solutions that can save yo... ⇲

No phone support available

Fix: Utilize the in-app support features if available. Many apps have a help or support section that can provide assistance without needing phone... ⇲
 
Payments issue

Negative balance issue after refund

Fix: Check your transaction history within the app to confirm the refund was processed. If the refund is not reflected, try logging out and back... ⇲

Limited yearly plan options

Fix: Review the available plans in the app and consider if a monthly plan might be more suitable for your needs. Sometimes, flexibility in paymen... ⇲
 
Account issue

Inability to share account across devices

Fix: Check if the app allows account sharing in its settings. If not, consider using the app on a single device to avoid issues with account acce... ⇲
 
Security issue

Security risks with personal data

Fix: Review the app's privacy settings and adjust them to limit data sharing. Ensure that you are not sharing more information than necessary.... ⇲
 
Bugs issue

Broken feedback form in app

Fix: If the feedback form is not working, try sending feedback through the app store review section or through any available social media channel... ⇲
 
Registration issue

Issues with number registration

Fix: Double-check that you are entering the correct number format as required by the app. Ensure that you include the country code if necessary.... ⇲
 
Updates issue

WePhone does not carry over credits after update

Fix: Before updating, take a screenshot of your current credits. After the update, if credits are missing, try logging out and back in, or reinst... ⇲
 
UI issue

Inability to paste phone numbers into app

Fix: Try copying the number from another app or note, then tap and hold in the WePhone app's input field to see if the paste option appears. If i... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.2%

Bad experience
10.9%

Neutral
2.9%

~ from our NLP analysis of 2,082 combined software ratings.

 Switch to these Alternatives:
WeTalk- WiFi Calls & 2nd Phone
Insta Caller - Calls & Texting
Second Line Calling/Texting
Call: Wifi Calling, Text + SMS
WiFi : Phone Calls & Text Sms
Text & Call - Second Number
SIMless - 2nd Phone Number
Text ON: Call Now Second Phone
Text App: Call + Texting Now
Text â–ą

 Private Data WePhone collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. $5 phone call credit: $4.99 Refill your account with $5
  2. $1 phone call credit: $1.00 Refill your account with $1
  3. US$10 credit: $9.99 Refill your account with $10
  4. US$20 credit: $19.99 Refill your account with $20
  5. US$50 credit: $49.99 Refill your account with $50
  6. US$100 credit: $99.99 Refill your account with $100
  7. Refill your account with $15: $14.99 Refill your account with $15
  8. $4 phone call credit: $3.99 Refill your account with $4
  9. Refill your account with $3: $2.99 Refill your account with $3
  10. $2 phone call credit: $1.99 Refill your account with $2