fix problems on SJCAM Zone [iphone]

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—— Run into issues on SJCAM Zone? Get help pending when official support gets back to you!

SJCAM Zone
Info:
company: Shenzhen Zhencheng Technology Co., Ltd.
: https://www.sjcam.com/contact-us/
Chat with our AI-based SJCAM Zone Support
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Language issue

Error messages in Chinese characters

Fix: Change the app language settings if available. Go to the app settings and look for a language option to switch to English or your preferred... ⇲

Missing English translations

Fix: Look for a language setting in the app and switch to English if available. If not, use a translation app to help navigate the app. OR Che... ⇲
 
Crashes issue

SJCAM Zone crashes immediately

Fix: Uninstall the app and then reinstall it from the App Store. This can resolve issues caused by corrupted files. OR Check for any available... ⇲

SJCAM Zone shuts off unexpectedly

Fix: Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete unnecessary files or apps to free up space... ⇲
 
Camera issue

Cannot connect to camera

Fix: Ensure that your camera is powered on and within range of your iPhone's WiFi. Restart both the camera and the app to refresh the connection.... ⇲

Cannot save videos to camera roll

Fix: Check the app permissions in your iPhone settings. Go to Settings > Privacy > Photos and ensure the app has access to your photos. OR Try... ⇲

No way to add camera to app

Fix: Ensure that the camera is in pairing mode. Refer to the camera's manual for instructions on how to enable pairing mode. OR Try resetting... ⇲

Cannot control zoom from app

Fix: Check the camera settings to ensure that zoom control is enabled. Refer to the camera's manual for specific instructions. OR If zoom cont... ⇲
 
Loading issue

Video or images do not load

Fix: Try clearing the app cache if the option is available in the settings. This can help resolve loading issues. OR Check your internet conne... ⇲

Loading screen with no connection

Fix: Force close the app and restart it. This can help clear any temporary glitches causing the loading issue. OR Check your internet connecti... ⇲

SJCAM Zone fails to load after updates

Fix: Try uninstalling the app and reinstalling it from the App Store to resolve any issues caused by the update. OR Check for any pending upda... ⇲
 
Network issue

SJCAM Zone disconnects frequently

Fix: Ensure that your phone's WiFi settings are optimized. Go to Settings > WiFi and forget the camera's network, then reconnect. OR Reduce th... ⇲

WiFi connection issues

Fix: Restart your router and your camera to refresh the connection. Ensure that your iPhone is also connected to the correct WiFi network. OR... ⇲
 
Settings issue

Cannot change profile settings

Fix: Look for a 'Profile' or 'Account' section in the app settings. If it’s not responding, try restarting the app and attempting again. OR If... ⇲
 
Support issue

No tutorial for features

Fix: Search for user-generated tutorials on platforms like YouTube. Many users share their experiences and tips for using the app effectively.... ⇲
 
Compatibility issue

SJCAM Zone does not support newer iPhones

Fix: Check for updates in the App Store regularly, as developers may release updates to support newer devices. OR If the app is not functionin... ⇲
 
Bugs issue

SJCAM Zone is buggy

Fix: Regularly check for updates in the App Store, as updates often fix bugs and improve performance. OR Clear the app cache if the option is... ⇲
 
Account issue

Account name appears fake

Fix: Check your account settings to see if you can edit your account name. If not, consider creating a new account with a valid name. OR If th... ⇲
 
Video issue

Live view shows black screen

Fix: Ensure that the camera is powered on and functioning properly. Restart both the camera and the app to refresh the connection. OR Check th... ⇲
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 what users are saying
Bad experience
65.6%

Good experience
22.2%

Neutral
12.2%

~ from our NLP analysis of 90 combined software ratings.

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 Private Data SJCAM Zone collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics