fix problems on Harvard FCU Digital Banking [iphone]

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—— Run into issues on Harvard FCU Digital Banking? Get help pending when official support gets back to you!

Harvard FCU Digital Banking
Info:
company: Harvard University Employees Credit Union
: https://www.harvardfcu.org/support/
: www.harvardfcu.org
Chat with our AI-based Harvard FCU Digital Banking Support
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Security issue

Unnecessary security logout pop-up

Fix: Check the app's security settings. Go to Settings > Security and see if there is an option to adjust the timeout duration for automatic logo... ⇲
 
Bugs issue

Issues with check deposit functionality

Fix: Ensure that you are following the correct procedure for mobile check deposits. Make sure the check is properly endorsed and that you are cap... ⇲

Errors during mobile deposit

Fix: Ensure that you are following the correct steps for mobile deposits, including taking clear photos of the check and ensuring it is properly... ⇲
 
Payments issue

Nested menu for credit card payments

Fix: To navigate the nested menu more easily, take note of the steps required to reach the credit card payment section. Consider creating a quick... ⇲

Blank screen during bill payment

Fix: Try refreshing the app by closing it completely and reopening it. If the issue persists, check for any app updates that may address this pro... ⇲
 
Login issue

Credentials work on web but not in app

Fix: Double-check that you are entering your credentials correctly, including any case sensitivity. If you have recently changed your password, e... ⇲

Rarely lets users log in on first attempt

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if that improves lo... ⇲
 
Settings issue

Limited options for credit card statements

Fix: Check if there are any settings within the app that allow you to customize your statement preferences. Look for options under 'Account Setti... ⇲
 
UI issue

Requires multiple clicks for simple actions

Fix: Familiarize yourself with the app's layout and shortcuts. Sometimes, certain actions can be accessed more quickly through the main menu or b... ⇲
 
Compatibility issue

Unable to use landscape mode on iPad

Fix: Check the iPad's orientation lock by swiping down from the top-right corner to access the Control Center. Ensure that the orientation lock i... ⇲
 
Loading issue

Harvard FCU Digital Banking gets stuck on loading screen

Fix: Force close the app and reopen it. If the problem persists, check your internet connection and try switching between Wi-Fi and cellular data... ⇲
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 what users are saying
Good experience
98.1%

Neutral
1.3%

Bad experience
0.6%

~ from our NLP analysis of 6,740 combined software ratings.

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 Private Data Harvard FCU Digital Banking collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics