fix problems on GoHenry [iphone]

​

—— Run into issues on GoHenry ? Get help pending when official support gets back to you!

GoHenry by Acorns Kids Banking
Info:
company: gohenry Ltd
: https://us.support.gohenry.com/us/s/
: www.gohenry.com
Chat with our AI-based GoHenry Support
   Hello! How can I assist you?  

characters left:
 
Support issue

Customer service is unresponsive

Fix: 1. Use in-app support: Access the support section within the GoHenry app for FAQs and troubleshooting tips. This may provide immediate answe... ⇲
 
Payments issue

Difficulties with transferring money back to personal accounts

Fix: 1. Verify transfer limits: Check if there are any limits on the amount you can transfer back to your personal account. This information can... ⇲

Overcharging issues

Fix: 1. Review transaction history: Open the app and check your transaction history to identify any discrepancies. Take note of the date, amount,... ⇲

Monthly fees for multiple children

Fix: 1. Review pricing plans: Check the GoHenry app or website for any family plans or discounts for multiple children. 2. Budget accordingly: I... ⇲

Random charges appear on accounts

Fix: 1. Monitor transactions: Regularly check your transaction history in the app to identify any unfamiliar charges. 2. Change account password... ⇲
 
Registration issue

Email verification process fails

Fix: 1. Check spam/junk folder: Sometimes, verification emails can end up in the spam or junk folder. Make sure to check there for the email. 2.... ⇲
 
Customization issue

Limited options for setting daily tasks

Fix: 1. Explore existing task options: Go through the app's task settings to see if there are any hidden or less obvious options available. 2. C... ⇲

No option to categorize tasks

Fix: 1. Use notes: If categorization is not available, use the notes feature (if available) to write down tasks and categorize them manually. 2.... ⇲

Inability to assign recurring tasks easily

Fix: 1. Use reminders: If the app does not support recurring tasks, use your phone's reminder app to set up recurring reminders for tasks. 2. Cr... ⇲
 
Transactions issue

GoHenry malfunctions during transactions

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection before making transactions. A weak connection can cause... ⇲
 
Account issue

Difficulty in adding co-parents or relatives

Fix: 1. Check app settings: Go to the settings section of the app and look for options related to adding family members or co-parents. Follow the... ⇲
 
UI issue

Lack of visual aids for savings goals

Fix: 1. Use external tools: Consider using a separate app or tool to track savings visually, such as a budgeting app or a simple spreadsheet. 2.... ⇲
 
Slow issue

Slow updates on account balances

Fix: 1. Refresh the app: Pull down on the account balance screen to refresh the data. This can sometimes prompt the app to update the balance. 2... ⇲
 
Loading issue

Issues with loading money at odd hours

Fix: 1. Check loading hours: Verify if there are specific hours during which loading money is allowed. This information can usually be found in t... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
85.8%

Bad experience
11.1%

Neutral
3.1%

~ from our NLP analysis of 9,904 combined software ratings.

 Switch to these Alternatives:
Till: Kids & Teen Banking
BusyKid
Greenlight Kids & Teen Banking
Step: Bank & Build Credit
Copper: Play & Earn Cash Money
Platinum smiONE Visa Prepaid
Monzo - Mobile Banking
Grain: The Digital Credit Card
Go Program Way2Go Card
Serve

 Private Data GoHenry collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics