fix problems on Channels [iphone]

—— Run into issues on Channels ? Get help pending when official support gets back to you!

Channels for HDHomeRun!

Info:

company: Fancy Bits, LLC

: https://getchannels.com/support

: getchannels.com

Chat with our AI-based Channels Support

🛠️ Common Channels Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Channels fails to load

Fix: 1. Force close the app: Double-tap the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view the... ⇲

Closed captioning not prominent

Fix: 1. Adjust caption settings: Go to Settings > Accessibility > Subtitles & Captioning. Ensure 'Closed Captions + SDH' is turned on. You can al... ⇲

Settings issue

Difficult to access live TV settings

Fix: 1. Familiarize with the app layout: Spend some time exploring the app’s interface. Look for a dedicated 'Live TV' section or icon that may b... ⇲

Audio issue

Occasional audio clipping

Fix: 1. Check your network connection: Ensure you have a stable Wi-Fi connection. If possible, switch to a 5GHz network for better performance.... ⇲

Background playback not supported

Fix: 1. Use Picture-in-Picture (PiP): If your iPhone supports PiP, enable it to allow the video to play in a small window while you use other app... ⇲

Bugs issue

Channels stop working unexpectedly

Fix: 1. Update the app: Go to the App Store, search for Channels, and check if there’s an update available. Keeping the app updated can fix bugs.... ⇲

Search issue

Scanning for channels yields no results

Fix: 1. Check your HDHomeRun device: Ensure it is powered on and connected to the same network as your iPhone. Restart the device if necessary.... ⇲

Video issue

Inconsistent video playback quality

Fix: 1. Adjust video quality settings: In the app settings, look for video quality options and set it to a lower resolution to see if playback im... ⇲

Compatibility issue

DRM channels have issues

Fix: 1. Ensure proper authentication: Make sure you are logged into the app with the correct credentials for DRM content. Log out and log back in... ⇲

Limited support for HomePod audio

Fix: 1. Check audio settings: Go to Settings > Audio and ensure that HomePod is selected as the audio output device when using the app. OR 2.... ⇲

Customization issue

No option to delete recorded programs

Fix: 1. Check the settings: Go to the recordings section in the app and look for an edit or delete option. It may be hidden in a menu. OR 2. M... ⇲

Storage issue

No cloud storage for recordings

Fix: 1. Use local storage: If cloud storage is not available, consider using an external hard drive connected to your HDHomeRun for additional st... ⇲

UI issue

Floating video feature missing

Fix: 1. Check for updates: Ensure the app is updated to the latest version, as new features may be added in updates. OR 2. Use Picture-in-Pict... ⇲

User interface does not follow iOS idioms

Fix: 1. Familiarize with the interface: Spend some time navigating the app to get used to its layout and features, even if it feels different fro... ⇲

Updates issue

Channels does not automatically turn on after PC updates

Fix: 1. Check startup settings: Ensure that the HDHomeRun software is set to start automatically on your PC after updates. This can usually be fo... ⇲

Downloads issue