fix problems on Trail [iphone]

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—— Run into issues on Trail? Get help pending when official support gets back to you!

Trailforks: Offline Bike Maps
Info:
company: Pinkbike.com
: https://www.trailforks.com/help/
: www.trailforks.com
Chat with our AI-based Trail Support
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Login issue

Requires constant login

Fix: 1. Enable 'Remember Me': When logging in, check if there’s an option to stay logged in or remember your credentials. 2. Update the App: Ens... ⇲

Frequent login loops

Fix: 1. Clear App Data: Offload the app to clear any corrupted data that may be causing login loops. 2. Update the App: Ensure you are using the... ⇲
 
Payments issue

Subscription model limits basic features

Fix: 1. Explore Free Features: Familiarize yourself with the free features available in the app. Check the app’s documentation or help section fo... ⇲

High annual subscription cost

Fix: 1. Look for Discounts: Check if there are any seasonal discounts or promotions available for the subscription. 2. Share Subscription: If th... ⇲

Limited access to trail details without subscription

Fix: 1. Explore Free Features: Familiarize yourself with the free features available in the app. Check the app’s documentation or help section fo... ⇲
 
Bugs issue

Inaccurate trail information

Fix: 1. Report Inaccuracies: Use the app’s reporting feature to notify the developers of any inaccuracies you find. This can help improve the dat... ⇲

Randomizes photo information

Fix: 1. Check Photo Settings: Go to the app settings and see if there are options related to photo organization or display. Adjust these settings... ⇲
 
Support issue

Poor customer support

Fix: 1. Use Help Section: Check the app’s help or FAQ section for common issues and solutions. 2. Community Forums: Look for user forums or comm... ⇲
 
Network issue

Trail does not work offline

Fix: 1. Download Maps: Before heading out, ensure you download the necessary maps for offline use. Go to the map section and look for an option t... ⇲

Difficult to navigate with low signal

Fix: 1. Download Maps in Advance: Always download maps while you have a strong signal before heading into areas with low connectivity. 2. Use Of... ⇲
 
Privacy issue

Privacy concerns with location tracking

Fix: 1. Adjust Location Settings: Go to Settings > Privacy > Location Services and adjust the settings for Trailforks. You can set it to 'While U... ⇲
 
Compatibility issue

Limited trail coverage in some areas

Fix: 1. Use Alternative Apps: Research other biking apps that may have better coverage in your area. 2. Contribute Data: If you have local trail... ⇲
 
UI issue

Inability to zoom out on map

Fix: 1. Pinch to Zoom: Ensure you are using the pinch gesture correctly to zoom out. If it’s not working, try restarting the app. 2. Check Setti... ⇲

Confusing user interface

Fix: 1. Explore Tutorials: Check if the app offers any tutorials or guides to help you navigate the interface. 2. Familiarize Yourself: Spend so... ⇲

Gray trails on gray background

Fix: 1. Adjust Map Settings: Check the app’s map settings to see if there are options to change the color scheme or contrast of the trails. 2. Z... ⇲
 
Updates issue

Old trail reports

Fix: 1. Check for Updates: Regularly check for updates within the app to ensure you have the latest trail reports. 2. Report Old Information: Us... ⇲

Inconsistent data updates

Fix: 1. Check for Updates: Regularly check for app updates that may include data refreshes. 2. Report Inconsistencies: Use the app’s reporting f... ⇲
 
Freezing issue

Trail freezes during use

Fix: 1. Update the App: Ensure you have the latest version of the app installed. Go to the App Store and check for updates. 2. Restart Your Devi... ⇲
 
Settings issue

Automatic opt-in for new features

Fix: 1. Check Settings: Look in the app settings for options related to new features or updates and adjust your preferences. 2. Review Updates:... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
3.5%

Neutral
1.3%

~ from our NLP analysis of 14,433 combined software ratings.

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Garmin Messenger™
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 Private Data Trail collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Trailforks Pro: $53.90 Unlock the full world Trailforks map & more
  2. Trailforks Pro Early Adopter: $17.99 Unlock the full world Trailforks map & more
  3. Outside+: $89.90 Includes Trailforks Pro