fix problems on Pionex US [iphone]

—— Run into issues on Pionex US? Get help pending when official support gets back to you!

Pionex US - Buy BTC and ETH

Info:

company: PIONEX PTE. LTD.

: https://www.pionex.us/en-US/support

Chat with our AI-based Pionex US Support

🛠️ Common Pionex US Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Limited withdrawal options

Fix: Check the app settings to see if there are any options to link additional withdrawal methods. Go to 'Settings' > 'Withdrawal Methods' and se... ⇲

High withdrawal fees

Fix: Review the fee structure in the app under 'Fees' or 'Withdrawal Fees' section. If the fees are too high, consider waiting for a time when fe... ⇲

Customization issue

Complicated bot creation process

Fix: Follow the in-app tutorials or guides provided by Pionex. Navigate to the 'Bot' section and look for 'Help' or 'Tutorials' to get step-by-st... ⇲

UI issue

Inaccurate portfolio display

Fix: Refresh the app or log out and back in to see if the portfolio updates correctly. Sometimes, a simple refresh can resolve display issues.... ⇲

User interface not intuitive

Fix: Take time to explore the app and familiarize yourself with its layout. Use the 'Help' section for tips on navigating the interface. OR Lo... ⇲

Payments issue

Slow withdrawal processing

Fix: Check the withdrawal processing times in the app's FAQ or support section. If it states a specific timeframe, be patient and wait for that d... ⇲

Manual transaction approvals

Fix: Review the settings for transaction approvals in the app. Navigate to 'Settings' > 'Security' and see if you can enable automatic approvals... ⇲

Difficulties in converting crypto to USD

Fix: Use the built-in conversion feature in the app. Go to the 'Trade' section and look for options to convert your crypto directly to USD. OR... ⇲

Frequent maintenance on payment methods

Fix: Stay updated with the app's notifications or announcements regarding maintenance schedules. This can help you plan your transactions accordi... ⇲

Requires high initial investment

Fix: Consider starting with a smaller amount that you are comfortable with. Many bots allow for low minimum investments to get started. OR Loo... ⇲

Potential for funds to be stuck

Fix: Ensure that you follow all withdrawal procedures correctly. Double-check the withdrawal address and any required confirmations to avoid issu... ⇲

Support issue

Customer service unresponsive

Fix: Utilize the in-app support feature if available. Look for a 'Help' or 'Support' section where you can submit a ticket or find FAQs that migh... ⇲

Account issue

Display of incorrect account balances

Fix: Log out of the app and log back in to refresh your account balance. This can sometimes resolve display issues. OR Check for any pending t... ⇲

Limited access to tax information

Fix: Keep detailed records of your transactions manually. Use a spreadsheet to track your trades, purchases, and sales for tax purposes. OR Ex... ⇲

Gameplay issue

Bots may lead to negative returns

Fix: Start with a small investment when using bots to minimize potential losses. Monitor their performance closely before committing larger amoun... ⇲

Learning curve for beginners

Fix: Utilize educational resources such as tutorials, webinars, and articles available within the app or on the Pionex website to build your know... ⇲