fix problems on AT&T Secure Family Companion [iphone]

​

—— Run into issues on AT&T Secure Family Companion? Get help pending when official support gets back to you!

AT&T Secure Family Companion®
Info:
company: AT&T Services, Inc.
: http://www.att.com/securefamilyapp
: att.com
Chat with our AI-based AT&T Secure Family Companion Support
   Hello! How can I assist you?  

characters left:
 
Network issue

VPN disconnects frequently

Fix: Check your internet connection. Ensure that you have a stable WiFi or cellular data connection. If the connection is weak, the VPN may disco... ⇲
 
Permissions issue

Blocks access to apps and websites

Fix: Review the app's settings to see if there are any restrictions in place. Open the app, navigate to the 'Restrictions' section, and adjust th... ⇲
 
Settings issue

Restricts phone usage without flexibility

Fix: Adjust the usage limits in the app settings. Open the app, go to 'Usage Limits', and customize the time restrictions to better fit your fami... ⇲

No room for negotiation on restrictions

Fix: Create a family agreement that outlines the rules and restrictions, allowing for input from both parents and children. This can help establi... ⇲
 
Privacy issue

Breaks trust between parents and children

Fix: Have an open conversation with your child about the reasons for using the app. Explain the importance of safety and how the app helps in tha... ⇲

Invasive monitoring features

Fix: Review and adjust the monitoring settings in the app. Open the app and navigate to the monitoring features, disabling any that feel too inva... ⇲

Oversteps privacy boundaries

Fix: Review the app's privacy settings and adjust them to better align with your family's comfort levels. Open the app and navigate to privacy se... ⇲
 
Compatibility issue

Difficult to pair devices

Fix: Ensure both devices are on the same WiFi network during the pairing process. This can help establish a connection more easily. Follow the pa... ⇲
 
Security issue

AT&T Secure Family Companion can be easily deleted

Fix: Set up restrictions on the device to prevent app deletion. Go to 'Settings' > 'Screen Time' > 'Content & Privacy Restrictions' and enable re... ⇲
 
UI issue

Causes frustration and anger in users

Fix: Take breaks from using the app if it becomes too frustrating. Allow for some time without monitoring to reduce stress for both parents and c... ⇲
 
Performance issue

Poor performance during schoolwork

Fix: Adjust the app's settings to allow for more flexibility during school hours. Use the scheduling feature to set specific times when restricti... ⇲
 
Customization issue

Limited customization options

Fix: Explore all settings within the app to see if there are hidden customization options. Sometimes, features are not immediately obvious and ma... ⇲
 
Bugs issue

Frequent bugs and glitches

Fix: Regularly update the app to the latest version to ensure you have the most stable release. Go to the App Store, search for the app, and tap... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
94.3%

Good experience
4.7%

Neutral
1.0%

~ from our NLP analysis of 2,087 combined software ratings.

 Switch to these Alternatives:
OurPact Jr.
Verizon Family Companion
RAISE365
Circle Parental Controls App
SaferKid Text Monitoring App
Parental Control App - OurPact
MMGuardian Parent App
T-Mobile FamilyMode
starmatch: chat with creators
Kids App Qustodio

 Private Data AT&T Secure Family Companion collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics