fix problems on StoryZ [iphone]

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—— Run into issues on StoryZ? Get help pending when official support gets back to you!

StoryZ: Photo Animator & Face
Info:
company: Andor Communications Private Limited
: http://www.storyzapp.com
: www.instagram.com
Chat with our AI-based StoryZ Support
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Customization issue

Limited customization options for transitions

Fix: 1. Explore all available transition options in the app. Sometimes, features are hidden in submenus. 2. Consider using a third-party video ed... ⇲

Limited pulses and motion effects despite premium subscription

Fix: 1. Double-check your subscription status in the app settings to ensure it is active. 2. Restart the app to refresh the features available to... ⇲
 
Bugs issue

Feed shows repetitive photos

Fix: 1. Try refreshing the feed by pulling down on the screen. This can sometimes update the content displayed. 2. Engage with different types of... ⇲

Afterimages in animations

Fix: 1. Check the frame rate settings in the app. Lowering the frame rate may help reduce afterimages. 2. Ensure that your images are not overlap... ⇲

Overlay feature not functioning for some users

Fix: 1. Ensure you are using the latest version of the app, as updates may fix bugs. 2. Restart the app and try using the overlay feature again.... ⇲
 
Uploads issue

Trouble uploading finished pieces

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart the app and... ⇲
 
Backup issue

Difficulty saving drafts

Fix: 1. Make sure you are connected to the internet when saving drafts, as some features may require a connection. 2. Try saving drafts in smalle... ⇲
 
Crashes issue

StoryZ crashes with large files

Fix: 1. Reduce the size of the files you are trying to upload. Use a photo editing app to lower the resolution or compress the images. 2. Close o... ⇲

StoryZ crashes when editing videos

Fix: 1. Close other applications to free up memory. 2. Restart your device to clear any temporary issues. OR 1. If the app continues to crash,... ⇲
 
Video issue

Image quality downgrades upon saving

Fix: 1. Check the app settings for any options related to image quality or resolution when saving. Adjust these settings to maintain higher quali... ⇲
 
Glitches issue

Glitches occur during export

Fix: 1. Ensure your app is updated to the latest version, as updates often fix bugs. 2. Restart your device to clear any temporary issues that ma... ⇲
 
Network issue

Inconsistent connection to iTunes Store

Fix: 1. Check your internet connection and ensure it is stable. 2. Restart the app and try again. 3. Go to Settings > iTunes & App Store and sign... ⇲
 
Account issue

No option to cancel subscription easily

Fix: 1. Go to Settings > [Your Name] > Subscriptions. Here you can manage your subscriptions and cancel if needed. 2. Follow the prompts to cance... ⇲
 
Payments issue

Missing monthly coins for premium users

Fix: 1. Check your subscription status to ensure it is active. 2. Restart the app to refresh your account status. OR 1. If coins are still mis... ⇲
 
UI issue

Incorrect translations in Chinese version

Fix: 1. Check if there are any language settings in the app that can be adjusted. 2. If possible, switch to English or another language to see if... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.5%

Bad experience
2.9%

Neutral
2.6%

~ from our NLP analysis of 11,773 combined software ratings.

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 Private Data StoryZ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. StoryZ premium membership: $4.99 No Watermark, ad-free edit & premium features
  2. StoryZ premium membership: $24.99 No Watermark, ad-free edit & premium features
  3. StoryZ Premium Weekly: $2.99 Unlimited Access
  4. StoryZ premium membership: $69.99 No Watermark, ad-free edit & premium features
  5. AI Credits: $2.99 AI Credits In-App Purchase
  6. Surface Flame: $1.99 Surface Flame In-App Purchase
  7. Snow Dust: $1.99 Snow Dust In-App Purchase
  8. Hearts: $0.99 Hearts In-App purchase
  9. Fumes: $1.99 Fumes In-App Purchase
  10. Golden Dust: $1.99 Golden Dust In-App Purchase