fix problems on KHQ [iphone]

—— Run into issues on KHQ? Get help pending when official support gets back to you!

KHQ

Info:

company: Kendall Hunt Publishing

: https://www.kendallhunt.com

: www.kendallhunt.com

Chat with our AI-based KHQ Support

🛠️ Common KHQ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

KHQ is slow and constantly buffering

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can do this by trying to load other apps or we... ⇲

No access to textbook

Fix: 1. Check your account settings: Ensure you are logged into the correct account that has access to the textbook. Go to the app settings and v... ⇲

Crashes issue

KHQ crashes on newer iOS versions

Fix: 1. Update the app: Go to the App Store and check if there is an update available for KHQ. Developers often release updates to fix compatibil... ⇲

Screen issue

Blue screen on startup

Fix: 1. Force close the app: Double-tap the home button or swipe up from the bottom of the screen (for iPhones without a home button) to access t... ⇲

UI issue

Doesn't fit screen properly

Fix: 1. Check display settings: Go to Settings > Display & Brightness and ensure that the display settings are set to standard. 2. Adjust app set... ⇲

Outdated user interface

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may include UI improvements. 2. Provide feedback: While... ⇲

KHQ is not user-friendly

Fix: 1. Explore tutorials: Look for any tutorials or help sections within the app that can guide you on how to navigate it more effectively. 2. C... ⇲

Features issue

Limited functionality

Fix: 1. Explore all features: Sometimes, features may not be immediately visible. Check the app's menu or settings to see if there are additional... ⇲

Useless for accessing course materials

Fix: 1. Verify course access: Ensure that your course materials are available through the app. Check with your course provider to confirm that th... ⇲

Only offers flash cards

Fix: 1. Explore additional features: Check if there are any settings or options within the app to access other study materials or features beyond... ⇲

Cannot log in

Fix: 1. Check your credentials: Ensure you are entering the correct username and password. If you have forgotten your password, look for a 'Forgo... ⇲

Account issue

Inability to reset password

Fix: 1. Use the 'Forgot Password' feature: Look for a 'Forgot Password' link on the login screen. Follow the prompts to reset your password via e... ⇲

Payments issue

Extortionate access code requirement

Fix: 1. Review access requirements: Check if there are any alternative ways to access the content without the access code. Sometimes, institution... ⇲

Bugs issue

Quizzes do not function properly

Fix: 1. Restart the app: Close the app completely and reopen it to see if the quizzes function correctly. 2. Check for updates: Ensure you are us... ⇲

Updates issue

No updates for newer devices

Fix: 1. Check for app updates: Regularly check the App Store for updates to KHQ, as developers may release updates to improve compatibility with... ⇲

Access issue

Inaccessible content after initial use

Fix: 1. Refresh the app: Pull down on the screen to refresh the content and see if it becomes accessible again. 2. Check your internet connection... ⇲