fix problems on HelloRide-Enjoy Your Ride [iphone]

—— Run into issues on HelloRide-Enjoy Your Ride? Get help pending when official support gets back to you!

HelloRide-Enjoy your ride

Info:

company: HELLOBIKESG PTE. LTD.

: https://global-inc.hellobike.com/

: global-inc.hellobike.com

Chat with our AI-based HelloRide-Enjoy your ride Support

🛠️ Common HelloRide-Enjoy your ride Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Top up screen doesn't disappear

Fix: Try tapping the 'X' or 'Close' button on the top up screen. If that doesn't work, swipe down from the top of the screen to see if it dismiss... ⇲

Map fails to refresh

Fix: Ensure that your device has a stable internet connection. Try switching between Wi-Fi and cellular data to see if that resolves the issue. I... ⇲

Gameplay issue

Difficult to plan trips

Fix: Use the app's built-in trip planner feature, if available. Look for a 'Plan Trip' or 'Route' option in the app. Input your starting point an... ⇲

Hard to pedal

Fix: Check the bike settings in the app. Some apps allow you to adjust the pedal assist level. If available, increase the assist level to make pe... ⇲

Registration issue

Can't sign up

Fix: Double-check that you are entering all required information correctly, including email, password, and any other fields. Ensure that your pas... ⇲

Payments issue

Incorrectly charging relocation fee

Fix: Review the app's terms and conditions regarding relocation fees to ensure you understand when they apply. If you believe you were charged in... ⇲

Messages issue

Verification code does not send

Fix: Ensure that your phone number is entered correctly, including the country code. Check your SMS settings to ensure that you can receive messa... ⇲

Message of too many tries

Fix: Wait for a period of time (usually 15-30 minutes) before attempting to sign up or log in again. This is often a temporary lockout due to mul... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.0%

Bad experience

2.9%

Neutral

2.0%

~ from our NLP analysis of 543 combined software ratings.

Switch to these Alternatives:

GetGo Carsharing

Singabus - Bus Timing + MRT

RYDE - Ride Hailing & More

MyTransport.SG

TADA – Ride Hailing

CDG Zig – Taxis, Cars & Buses

SG Buses - Bus Arrival Times

Parking.sg

Changi App

Checkpoint.sg Traffic Camera

Private Data HelloRide-Enjoy your ride collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Identifiers