fix problems on Travis CU [iphone]

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—— Run into issues on Travis CU ? Get help pending when official support gets back to you!

Travis CU Mobile
Info:
company: Travis Credit Union
: https://www.traviscu.org/community/about-us/contact-us/
: www.traviscu.org
Chat with our AI-based Travis CU Support
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Login issue

Login issues with frequent lockouts

Fix: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Inability to log in after initial use

Fix: If you cannot log in after the first use, ensure that you are using the correct login credentials. Use the 'Forgot Password' feature if nece... ⇲
 
Payments issue

Delayed transaction processing

Fix: Check your internet connection. A slow or unstable connection can cause delays in transaction processing. Try switching between Wi-Fi and mo... ⇲

High fees for external payments

Fix: Review the app's fee structure in the settings or help section to understand the costs associated with external payments. This can help you... ⇲

No option to decline purchases before overdraft

Fix: Check the app settings for any alerts or notifications that can warn you of low balances before making a purchase. This can help you avoid o... ⇲
 
Updates issue

Inability to deposit checks after update

Fix: First, ensure that the app has the necessary permissions to access your camera and storage. Go to Settings > Privacy > Camera and ensure the... ⇲
 
Customization issue

Lack of features like widgets and alerts

Fix: Check if there are any settings within the app that allow you to enable alerts or notifications. Go to the app settings and look for notific... ⇲
 
Glitches issue

Travis CU glitches during face recognition

Fix: Ensure that your face is well-lit and that there are no obstructions (like glasses or hats) that could interfere with recognition. Try to po... ⇲
 
UI issue

Difficult navigation and feature access

Fix: Take some time to explore the app's layout. Familiarize yourself with the main menu and settings. If available, check for a user guide or he... ⇲
 
Camera issue

Reversal fees for unclear check images

Fix: To avoid reversal fees, ensure that you are capturing clear images of checks. Follow the app's guidelines for check image capture, including... ⇲
 
Account issue

Limited options for assisting family members with finances

Fix: Explore the app's settings to see if there are any options for adding authorized users or family members. Some banking apps allow you to man... ⇲
 
Bugs issue

Inconsistent performance and frequent failures

Fix: Regularly update the app to ensure you have the latest version, which may include performance improvements. Check for updates in the App Sto... ⇲
 
Support issue

Slow response times from customer service

Fix: Check the app for any FAQs or help sections that may address your concerns without needing to contact customer service. This can save you ti... ⇲
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 what users are saying
Good experience
96.2%

Bad experience
2.0%

Neutral
1.8%

~ from our NLP analysis of 24,061 combined software ratings.

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 Private Data Travis CU collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Other Data