fix problems on BlueCare [iphone]

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—— Run into issues on BlueCare? Get help pending when official support gets back to you!

BlueCare
Info:
company: Louisiana Health Service and Indemnity Company
: http://www.americanwell.com/mobileappsupport
: www.bcbsla.com
Chat with our AI-based BlueCare Support
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Network issue

Repeated disconnections from the service

Fix: 1. Ensure you have a stable internet connection. Test your Wi-Fi or cellular data speed using a speed test app. 2. If using Wi-Fi, try movi... ⇲
 
Syncing issue

Prescriptions not sent to pharmacies

Fix: 1. Double-check that you have entered the correct pharmacy information in your profile settings. Go to Settings > Pharmacy Information in th... ⇲
 
Bugs issue

Inconsistent quality of care

Fix: 1. Review your past appointments and feedback in the app to identify patterns. If you notice specific issues, make a note to discuss them in... ⇲

Lack of thorough examinations

Fix: 1. Prepare a detailed list of your symptoms and medical history before your appointment to ensure you cover all necessary information. 2. D... ⇲
 
Video issue

Technical issues with video portal

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for BlueCare, and tap 'Update' if available. 2. Clear the... ⇲
 
Compatibility issue

Limited availability of certain medications

Fix: 1. Use the app's search feature to check for alternative medications that may be available. 2. Discuss with your doctor during your appoint... ⇲
 
UI issue

Difficulty in navigating the app

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Take a few minutes to click through the menus and options. 2. Use... ⇲
 
Permissions issue

Inability to prescribe certain medications

Fix: 1. Discuss with your doctor the reasons for the inability to prescribe the medication and ask if there are alternative options available. 2... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
98.6%

Bad experience
0.8%

Neutral
0.6%

~ from our NLP analysis of 3,259 combined software ratings.

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 Private Data BlueCare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Diagnostics