fix problems on Empower FCU [iphone]

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—— Run into issues on Empower FCU ? Get help pending when official support gets back to you!

Empower FCU Mobile Banking
Info:
company: Empower Federal Credit Union
: https://www.empowerfcu.com/Personal/Services/Mobile-Banking
: www.empowerfcu.com
Chat with our AI-based Empower FCU Support
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Account issue

External account transfer problems

Fix: 1. Verify that the external account you are trying to transfer to/from is correctly linked. Go to 'Settings' or 'Accounts' in the app and ch... ⇲

Loss of bill payee information

Fix: 1. Check if the app has a backup feature for bill payee information. If so, restore from the backup. 2. If you have a record of your payees,... ⇲
 
Bugs issue

Check deposit feature malfunctioning

Fix: 1. Ensure that you are following the correct procedure for check deposits. Open the app, navigate to the check deposit section, and follow t... ⇲
 
Updates issue

Inconsistent app updates

Fix: 1. Check the App Store for any available updates for the Empower FCU app. Go to the App Store, tap on your profile icon, and scroll down to... ⇲
 
UI issue

Transfer section layout issues

Fix: 1. Familiarize yourself with the layout by exploring the transfer section thoroughly. Take note of where each option is located. 2. If the l... ⇲

Widget not functioning

Fix: 1. Remove the widget from your home screen and then re-add it. To do this, long-press the widget, select 'Remove Widget', then go to the wid... ⇲

Difficult navigation after updates

Fix: 1. Take some time to explore the new layout after an update. Familiarize yourself with the new navigation paths. 2. Check the app's help sec... ⇲
 
Crashes issue

Frequent crashes

Fix: 1. Ensure that your iPhone's operating system is up to date. Go to 'Settings' > 'General' > 'Software Update' to check for updates. 2. Clear... ⇲
 
Login issue

Login problems

Fix: 1. Double-check your username and password for accuracy. Ensure that Caps Lock is not on and that you are entering the correct credentials.... ⇲
 
Syncing issue

Delayed balance updates

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check your internet connection; a weak connection can cause de... ⇲
 
Payments issue

Inability to access scheduled payments

Fix: 1. Navigate to the payments section of the app and look for a 'Scheduled Payments' or 'Pending Payments' tab. 2. If you cannot find it, try... ⇲
 
Freezing issue

Frequent app freezes

Fix: 1. Close the app completely by swiping it away in the app switcher. Then reopen it to see if the freezing issue persists. 2. Restart your iP... ⇲
 
Support issue

Poor customer support response

Fix: 1. Utilize the app's FAQ or help section for common issues and solutions. 2. If you need to contact support, try using multiple channels (e.... ⇲
 
Registration issue

Inability to register new accounts

Fix: 1. Ensure that you are entering all required information correctly during the registration process. Double-check for typos or missing fields... ⇲
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 what users are saying
Bad experience
51.6%

Good experience
39.7%

Neutral
8.7%

~ from our NLP analysis of 380 combined software ratings.

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 Private Data Empower FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics