fix problems on Digibank [iphone]

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—— Run into issues on Digibank ? Get help pending when official support gets back to you!

digibank by DBS Indonesia
Info:
company: PT. Bank DBS Indonesia
: https://go.dbs.com/id-digi-faq
: www.dbsdigibank.co.id
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Messages issue

Generic error messages during transfer

Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue is related to connectivity. OR L... ⇲
 
Network issue

Frequent timeouts during transactions

Fix: Check your internet connection. If you are on Wi-Fi, try moving closer to the router or switching to mobile data to see if the issue improve... ⇲

Server timeouts during transactions

Fix: Try performing transactions during off-peak hours when server load may be lower. OR Switch to a different internet connection to see if t... ⇲
 
UI issue

Cannot edit transfer details

Fix: Before initiating a transfer, double-check all details before confirming. If you need to change details, you may need to cancel the transact... ⇲

Lacks intuitive design and English option

Fix: Explore the app settings to see if there is an option to change the language. If not, consider using a translation app alongside it. OR F... ⇲

digibank not full screen on iPhone X

Fix: Check for updates to the app that may address display issues. Go to the App Store and see if an update is available. OR Adjust your iPhon... ⇲
 
Slow issue

Slow app performance

Fix: Delete unnecessary files and apps from your iPhone to free up storage space. Go to Settings > General > iPhone Storage to manage your storag... ⇲

Slow app despite user-friendly design

Fix: Ensure your iPhone is updated to the latest iOS version, as this can improve app performance. Go to Settings > General > Software Update.... ⇲

digibank slow and unresponsive after reinstall

Fix: Ensure that your iPhone has enough storage space available. Go to Settings > General > iPhone Storage to manage your storage. OR Restart... ⇲
 
Support issue

Unhelpful customer support

Fix: Utilize the app's FAQ section or help resources, which may provide answers to common issues without needing to contact support. OR Check... ⇲
 
Account issue

Missing bank statements

Fix: Check if the statements are available in a different section of the app. Sometimes, they may be located under 'Account' or 'History' rather... ⇲

Cannot input new card due to account confusion

Fix: Double-check that you are logged into the correct account. If you have multiple accounts, ensure you are in the right one before adding a ca... ⇲
 
Settings issue

No option for scheduled transfers

Fix: Look for any updates in the app that may have added this feature. Check the app's release notes in the App Store for new functionalities.... ⇲
 
Security issue

Complicated password requirements

Fix: Write down the requirements and create a password that meets all criteria. Use a password manager to help generate and store complex passwor... ⇲
 
Updates issue

Mandatory updates with bugs

Fix: If an update causes issues, check if you can revert to a previous version by uninstalling the app and reinstalling it from the App Store, if... ⇲

Delayed transaction updates

Fix: Refresh the app by pulling down on the transaction history page to see if it updates the information. OR Log out and log back into the ap... ⇲

Touch ID not functioning after update

Fix: Go to Settings > Touch ID & Passcode and ensure that the app is enabled for Touch ID. If not, toggle it off and back on. OR Restart your... ⇲

Frequent updates with no improvements

Fix: Check the app's release notes in the App Store to see if any improvements are mentioned, even if they are not immediately noticeable. OR... ⇲
 
Crashes issue

Crashes when viewing all transactions

Fix: Try limiting the number of transactions displayed by filtering or searching for specific dates or amounts to reduce load. OR Clear the ap... ⇲

digibank crashes on iPhone 8 Plus

Fix: Check for any available updates for the app and your iOS version. Update if necessary. OR Try uninstalling and reinstalling the app to re... ⇲

digibank closes after clicking DBS

Fix: Clear the app cache by offloading the app as mentioned earlier, then reinstall it to resolve any potential issues. OR Restart your iPhone... ⇲
 
Login issue

Login issues with service errors

Fix: Ensure that you are entering the correct credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Compatibility issue

Problems with OTP input on iPhone X

Fix: Ensure that your phone number is correctly registered with the bank for OTP. Check your profile settings in the app. OR Try restarting yo... ⇲
 
Notifications issue

Inconsistent transaction status notifications

Fix: Check your notification settings for the app. Go to Settings > Notifications > digibank by DBS Indonesia and ensure notifications are enable... ⇲
 
Payments issue

No QRIS payment option

Fix: Check for updates to the app that may have added this feature. Go to the App Store and see if an update is available. OR As a workaround,... ⇲
 
Registration issue

Failed account opening process

Fix: Double-check that all required documents and information are correctly submitted. Review the app's requirements for account opening. OR T... ⇲
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 what users are saying
Good experience
75.8%

Bad experience
18.5%

Neutral
5.7%

~ from our NLP analysis of 211 combined software ratings.

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 Private Data digibank collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts
    • Sensitive Info