fix problems on Sure Petcare [iphone]

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—— Run into issues on Sure Petcare? Get help pending when official support gets back to you!

Sure Petcare
Info:
company: SureFlap
: https://www.surepetcare.com/support
: www.surepetcare.com
Chat with our AI-based Sure Petcare Support
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Bugs issue

Inconsistent tracking of pet activity

Fix: 1. Ensure device connectivity: Check that your Sure Petcare device is properly connected to the app. Go to the device settings in the app an... ⇲

Misspelled words in app

Fix: 1. Report the issue: While you cannot contact support, you can take screenshots of the misspelled words and keep a record of them for future... ⇲

Inaccurate weight measurements

Fix: 1. Calibrate the device: If your Sure Petcare device has a calibration option, follow the instructions in the app to calibrate it for accura... ⇲
 
UI issue

Difficult to navigate interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app's menus and options. Take notes on where key features are located... ⇲

Graphs are unreadable

Fix: 1. Zoom in: If the app allows, try zooming in on the graphs for better visibility. 2. Check for updates: Ensure the app is updated, as newe... ⇲

Sure Petcare design feels outdated

Fix: 1. Provide feedback: If there is an option within the app to provide feedback, express your thoughts on the design for future updates. 2. F... ⇲
 
Network issue

Unreliable connection to devices

Fix: 1. Check Bluetooth settings: Ensure Bluetooth is enabled on your iPhone and that the Sure Petcare device is within range. Go to Settings > B... ⇲
 
Notifications issue

Lack of notifications for battery levels

Fix: 1. Check app settings: Go to the app settings and look for notification options. Ensure that notifications for battery levels are enabled.... ⇲
 
Customization issue

No option for curfew based on sunset/sunrise

Fix: 1. Set manual curfew: Use the manual curfew setting to adjust your pet's curfew based on your local sunset/sunrise times. 2. Use a third-pa... ⇲

Limited customization options

Fix: 1. Explore all settings: Go through all the settings in the app to ensure you are aware of all available customization options. 2. Use work... ⇲
 
Settings issue

Sure Petcare does not remember settings

Fix: 1. Save settings properly: After making changes, ensure you tap 'Save' or 'Apply' before exiting the settings menu. 2. Clear app cache: Go... ⇲

Sure Petcare unaware of time zone changes

Fix: 1. Check device settings: Ensure your iPhone's time zone settings are correct by going to Settings > General > Date & Time and enabling 'Set... ⇲
 
Support issue

Poor customer support

Fix: 1. Utilize online resources: Look for FAQs, forums, or user communities online where you can find solutions to common issues. 2. Document i... ⇲
 
Loading issue

Sure Petcare fails to load 75% of the time

Fix: 1. Check internet connection: Ensure your iPhone is connected to a stable Wi-Fi or cellular network. Try switching networks to see if it imp... ⇲
 
Installation issue

Setup process is overly complex

Fix: 1. Follow step-by-step guides: Look for any setup guides or tutorials within the app or online that can simplify the process. 2. Take your... ⇲
 
Features issue

Missing features for multiple pets

Fix: 1. Use separate accounts: If the app allows, create separate accounts for each pet to track their activities individually. 2. Keep a manual... ⇲

Inability to manually mark pet status

Fix: 1. Use notes: Keep a separate note on your phone to track your pet's status manually if the app does not allow it. 2. Check for updates: En... ⇲
 
Updates issue

Inconsistent functionality after updates

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Sure Petcare app, and select 'Offload App'. This can help clear any... ⇲
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 what users are saying
Good experience
72.6%

Bad experience
22.6%

Neutral
4.8%

~ from our NLP analysis of 84 combined software ratings.

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 Private Data Sure Petcare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics