fix problems on Tempe 311 App [iphone]

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—— Run into issues on Tempe 311 App? Get help pending when official support gets back to you!

Tempe 311 App
Info:
company: City of Tempe, AZ
: http://www.publicstuff.com/faq
: www.publicstuff.com
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Bugs issue

Location pin feature does not work

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy & Security > Location Services, and make sure that the Tempe... ⇲

Completed requests show 'request not found' message

Fix: Try logging out of the app and then logging back in. This can refresh your session and may resolve the issue with viewing completed requests... ⇲

Form for reporting graffiti cannot be completed

Fix: Ensure that all required fields are filled out correctly. Sometimes, a field may appear filled but is not recognized by the app. Try re-ente... ⇲

Location pin moves to random spot

Fix: Ensure that your GPS is functioning correctly. You can test this by using another app that requires location services, such as Maps, to see... ⇲

Fields appear filled but still prompt for completion

Fix: Try tapping on each field to ensure that the app recognizes the input. Sometimes, a field may appear filled but is not registered correctly.... ⇲
 
Features issue

No way to comment on submitted requests

Fix: Check if there is a feedback or support option within the app that allows you to send comments or additional information regarding your subm... ⇲

Unnecessary requirement to report park or place when GPS pin is available

Fix: When filling out the report, try to leave the park or place field blank if the GPS pin is already set. This may allow you to bypass the requ... ⇲
 
Updates issue

Cannot attach photos after last update

Fix: Check the app permissions to ensure it has access to your photos. Go to Settings > Privacy & Security > Photos, and make sure the Tempe 311... ⇲
 
UI issue

Inaccessible fields on iPhone for maintenance requests

Fix: Try rotating your iPhone to landscape mode to see if the fields become accessible. Sometimes, the layout may change and allow access to hidd... ⇲

Cannot submit information on iPhone

Fix: Check for any app updates in the App Store and install them. Sometimes, bugs are fixed in newer versions. OR If the app is up to date, tr... ⇲
 
Login issue

Cumbersome sign-in process

Fix: Check if the app has a 'Remember Me' option during sign-in. If available, enable it to simplify future logins. OR Consider using a passwo... ⇲

Tempe 311 App does not remember passwords

Fix: Ensure that you are selecting the 'Remember Me' option during sign-in if it is available. This can help the app retain your login informatio... ⇲
 
Slow issue

Unclear department and sub-department selection slows down reporting

Fix: Take a moment to familiarize yourself with the department options available in the app. You may find a guide or FAQ section within the app t... ⇲
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 what users are saying
Bad experience
61.9%

Good experience
28.6%

Neutral
9.5%

~ from our NLP analysis of 21 combined software ratings.

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 Private Data Tempe 311 App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics