fix problems on MiTek [iphone]

—— Run into issues on MiTek? Get help pending when official support gets back to you!

MiTek® Mobile Viewer

Info:

company: MiTek Industries, Inc.

: http://www.mitek-us.com/Support/Support.aspx

: www.mitek-us.com

Chat with our AI-based MiTek Support

🛠️ Common MiTek Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Missing ability to view truss profiles

Fix: Check if the app has been updated to the latest version. Go to the App Store, search for MiTek® Mobile Viewer, and see if an update is avail... ⇲

Lacks visibility switches for customization

Fix: Explore the app settings thoroughly. Sometimes, visibility options are hidden under advanced settings or preferences. Look for any customiza... ⇲

Crashes issue

Crashes when opening files

Fix: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. If storage is low, de... ⇲

Screen issue

Black screen on startup

Fix: Force close the app and restart it. Double-click the home button (or swipe up from the bottom on newer iPhones) to see all open apps, then s... ⇲

Compatibility issue

Incompatibility with Sapphire 8.0

Fix: Check for any updates for both MiTek® Mobile Viewer and Sapphire 8.0. Compatibility issues may be resolved in newer versions. Update both ap... ⇲

Bugs issue

Does not pull measurements in 3D space

Fix: Verify that you are using the correct file format that supports 3D measurements. Some file types may not be compatible with 3D functionaliti... ⇲

Only sample files work

Fix: Ensure that the files you are trying to open are in a compatible format. Refer to the app's documentation for supported file types and ensur... ⇲

Video issue

No stereoscopic option

Fix: Check the app settings to see if there is an option to enable stereoscopic viewing. Sometimes, this feature may be hidden in advanced settin... ⇲

Updates issue

MiTek fails to open after update

Fix: Force close the app and restart it. This can help clear any temporary issues caused by the update. If that doesn't work, try restarting your... ⇲

Features issue

Limited functionality for wall heights

Fix: Check the app settings for any options related to wall height adjustments. Sometimes, these features are not immediately visible and may req... ⇲