fix problems on SeTracker2 [iphone]

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—— Run into issues on SeTracker2? Get help pending when official support gets back to you!

SeTracker2
Info:
company: 安全守护
: http://en.3g-elec.com
: en.3g-elec.com
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Account issue

Cannot add multiple users

Fix: Check if the app allows for family sharing or multiple accounts under the same device. If not, consider creating a separate account for each... ⇲
 
Ads issue

Timed advertisements before accessing app

Fix: Look for a premium version of the app that may offer an ad-free experience. This can often be found in the app settings or the app store des... ⇲

Ads interfere with emergency calls

Fix: Try to use the app in airplane mode when not actively using it, which can prevent ads from loading and allow for emergency calls to go throu... ⇲
 
Bugs issue

Features disappear from the app

Fix: Check for app updates in the App Store. Sometimes features are temporarily removed for maintenance or updates, and reinstalling the app can... ⇲

Inconsistent functionality

Fix: Ensure that your app is updated to the latest version. Developers often fix bugs and improve functionality in updates. OR Try uninstallin... ⇲

Refurbished watches sent to users

Fix: Inspect the watch upon receipt for any visible damage or issues. If you notice any problems, document them with photos for your records. O... ⇲

School mode inconsistencies

Fix: Review the settings for School Mode to ensure it is activated correctly. Go to Settings > School Mode and check the configurations. OR If... ⇲
 
Customization issue

No 12-hour time format option

Fix: Change the time format on your iPhone by going to Settings > General > Date & Time and toggling the 24-Hour Time option off. This may affect... ⇲

No option to customize watch face

Fix: Explore the app settings to see if there are any themes or watch face options available that you may have missed. OR Consider using third... ⇲

No option to change date format

Fix: Check the app settings for any date format options. Sometimes this can be found under 'General' or 'Preferences'. OR If the app does not... ⇲
 
Video issue

Lag during video calls

Fix: Ensure you have a stable internet connection. Switch to Wi-Fi if possible, or move closer to your router to improve signal strength. OR C... ⇲
 
UI issue

SeTracker2 layout is not user-friendly

Fix: Take some time to familiarize yourself with the app layout. Consider creating a cheat sheet of the most used features for quick reference.... ⇲

Tiny print for instructions

Fix: Zoom in on your screen by using the accessibility feature. Go to Settings > Accessibility > Zoom and enable it to make reading easier. OR... ⇲

Touchscreen sensitivity issues

Fix: Clean the screen with a soft, dry cloth to remove any dirt or smudges that may affect sensitivity. OR Check if there is a screen protecto... ⇲

Texting screen is too small

Fix: Try rotating your device to landscape mode if the app supports it, which may provide a larger texting area. OR Use voice-to-text features... ⇲
 
Messages issue

Voice messaging only, no text messaging

Fix: Utilize the voice messaging feature as a primary means of communication. If text messaging is essential, consider using a different messagin... ⇲
 
Crashes issue

SeTracker2 crashes sometimes

Fix: Make sure your iPhone is updated to the latest iOS version, as compatibility issues can cause crashes. Go to Settings > General > Software U... ⇲
 
Syncing issue

Location updates are not real-time

Fix: Check your internet connection and ensure that the app has permission to use your location in the background. Go to Settings > Privacy > Loc... ⇲
 
Support issue

No customer support available

Fix: Look for a FAQ section within the app or on the developer's website that may address common issues and questions. OR Join user forums or... ⇲
 
Battery issue

Battery life is short

Fix: Reduce the brightness of the watch screen and limit the use of features like GPS and video calls to extend battery life. Go to Settings > Di... ⇲
 
Settings issue

Inability to unsubscribe easily

Fix: Check the app settings for an option to manage subscriptions. This is often found under 'Account' or 'Subscription' settings. OR If you c... ⇲

Do not disturb feature timing issues

Fix: Check the settings for the Do Not Disturb feature to ensure it is set correctly. Go to Settings > Do Not Disturb and adjust the schedule as... ⇲
 
Audio issue

Voice call quality is poor

Fix: Ensure you are in an area with good cellular reception. Move to a location with better signal strength if necessary. OR Close any backgro... ⇲
 
Camera issue

Remote photo feature often results in blurry images

Fix: Ensure that the camera lens is clean and free from obstructions. Wipe the lens gently with a soft cloth. OR Check your internet connectio... ⇲
 
Features issue

No tracking history feature

Fix: Check the app settings to see if there is an option to enable tracking history. Sometimes this feature is hidden in the settings menu. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
45.4%

Bad experience
35.8%

Neutral
18.8%

~ from our NLP analysis of 2,293 combined software ratings.

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 Private Data SeTracker2 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Remove ads for 12 months: $2.99 Remove all ads in the app for 12 months
  2. Remove ads for 1 month: $0.49 Remove all ads in the app for 1 month
  3. Remove ads for 6 months: $1.99 Remove all ads in the app for 6 months
  4. Remove ads for 12 months: $2.99 Remove all ads in the app for 12 months
  5. Remove ads for 12 months: $3.99 Remove all ads in the app for 12 months
  6. Remove ads for 12 months: $2.99 Remove all ads in the app for 12 months
  7. Remove ads for 1 month: $0.49 Remove all ads in the app for 1 month
  8. Remove ads for 1 month: $0.49 Remove all ads in the app for 1 month
  9. Permanently remove ads: $5.99 Permanently remove all ads from the app
  10. 去除广告1个月: $0.99 去除app内的所有广告1个月