fix problems on RxLocal [iphone]

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—— Run into issues on RxLocal? Get help pending when official support gets back to you!

RxLocal
Info:
company: PioneerRx, LLC
: http://www.rxlocal.com
: www.rxlocal.com
Chat with our AI-based RxLocal Support
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UI issue

Status of refill request is not always visible

Fix: Try logging out and back into the app to refresh your session, which may help in displaying the latest refill status. OR Check your inter... ⇲

Cannot view prescription history

Fix: Check if you are logged into the correct account associated with your prescriptions, as history may vary by account. OR Try refreshing th... ⇲

RxLocal design is not user-friendly

Fix: Familiarize yourself with the app layout by exploring each section to better understand its navigation. OR Consider using alternative app... ⇲

User interface is not intuitive

Fix: Take time to explore the app's features and layout, as familiarity can improve usability. OR Look for any tutorial or help sections withi... ⇲
 
Notifications issue

No notification when medication is ready

Fix: Ensure that notifications are enabled for the app in your device settings, as this can affect whether you receive alerts. OR Regularly ch... ⇲

Reminders do not work consistently

Fix: Verify that reminders are set up correctly in the app and that your device's notification settings allow for reminders from the app. OR C... ⇲
 
Feedback issue

No option for in-app feedback

Fix: Utilize any available help or FAQ sections within the app to find answers to common issues. OR Consider keeping a personal log of issues... ⇲

No way to provide feedback on the website

Fix: Utilize any available help or FAQ sections on the website to find answers to common issues. OR Keep a personal record of issues encounter... ⇲
 
Registration issue

Difficulties in account creation

Fix: Double-check that all required fields are filled out correctly and that your password meets the app's security requirements. OR Try using... ⇲

Password creation instructions are incorrect

Fix: Refer to the app's help section for the correct password requirements and guidelines. OR Try creating a password that meets common securi... ⇲
 
Crashes issue

RxLocal crashes frequently

Fix: Clear the app cache and data in your device settings to help resolve crashing issues. OR Uninstall and reinstall the app to ensure a fres... ⇲
 
Support issue

No way to contact support

Fix: Look for a help or FAQ section within the app that may provide answers to common questions. OR Search for support resources on the offici... ⇲
 
Loading issue

RxLocal times out often

Fix: Ensure that your internet connection is stable and strong, as poor connectivity can lead to timeouts. OR Try using the app during times o... ⇲

RxLocal does not load medication list

Fix: Ensure you have a stable internet connection and try refreshing the app. OR Log out and log back in to see if the medication list loads c... ⇲
 
Settings issue

Cannot delete old prescriptions

Fix: Check the app settings to see if there is an option to manage or delete prescriptions, as this may be hidden in a menu. OR If deletion is... ⇲

No advanced refill option

Fix: Check the app settings to see if there are any options for managing refills that may not be immediately visible. OR Consider setting remi... ⇲

No clear instructions for using the app

Fix: Look for a tutorial or help section within the app that may provide guidance on its features. OR Search online for user guides or video t... ⇲

No automatic refill enrollment

Fix: Check the app settings to see if there is an option to enable automatic refills, as this may be hidden in a menu. OR Set reminders for ma... ⇲

Inability to edit primary pharmacy location

Fix: Check the app settings to see if there is an option to manage pharmacy locations, as this may be located in a specific section. OR If edi... ⇲

No way to edit primary pharmacy

Fix: Check the account settings to see if there is an option to change your primary pharmacy. OR If editing is not available, consider contact... ⇲
 
Login issue

Requires re-authentication frequently

Fix: Check your device's security settings to see if they are set to log you out of apps frequently, and adjust as necessary. OR Ensure that y... ⇲

RxLocal does not remember login information

Fix: Ensure that your device's settings allow the app to save login information, and check for any security settings that may prevent this. OR... ⇲

RxLocal does not remember login credentials

Fix: Ensure that the 'Remember Me' option is selected during login if available. OR Use a password manager to store your credentials securely... ⇲

Requires multiple attempts to log in

Fix: Double-check your login credentials for accuracy before attempting to log in. OR Consider resetting your password if you continue to have... ⇲

RxLocal does not support fingerprint login

Fix: Check your device settings to ensure that fingerprint login is enabled for the app if supported. OR Consider using a secure password mana... ⇲
 
Messages issue

Messages from pharmacy cannot be read

Fix: Check your app's notification settings to ensure that messages are not being filtered or blocked. OR Try accessing messages through the a... ⇲
 
Syncing issue

RxLocal does not consolidate prescriptions

Fix: Check if there is a feature in the app settings that allows you to group or consolidate prescriptions. OR Manually track your prescriptio... ⇲
 
Updates issue

RxLocal is not user-friendly after updates

Fix: Take time to familiarize yourself with the new layout and features after an update, as changes may take some getting used to. OR Look for... ⇲
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 what users are saying
Bad experience
73.4%

Good experience
18.6%

Neutral
7.9%

~ from our NLP analysis of 1,284 combined software ratings.

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 Private Data RxLocal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics