fix problems on A3 Smart Home [iphone]

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—— Run into issues on A3 Smart Home? Get help pending when official support gets back to you!

A3 Smart Home
Info:
company: A3 Smart Home LP
: http://a3smarthome.com/contact
: a3smarthome.com
Chat with our AI-based A3 Smart Home Support
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Video issue

Live feed rarely works

Fix: 1. Ensure your camera is powered on and connected to the internet. Check the camera's status in the app. 2. Restart the camera by unplugging... ⇲

Video clips often show frozen screenshots

Fix: 1. Ensure that your app is updated to the latest version. 2. Clear the app's cache by going to the app settings and looking for an option to... ⇲

Lag time for motion video

Fix: 1. Check your internet speed and ensure it meets the app's requirements for streaming. 2. Reduce the video quality settings in the app to se... ⇲
 
Bugs issue

Deleting recorded videos doesn't work

Fix: 1. Ensure you are following the correct procedure to delete videos: navigate to the recorded videos section, select the video, and look for... ⇲
 
UI issue

Difficult to navigate app

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Look for a user guide or tutorial within the app that can help you... ⇲
 
Storage issue

Limited video storage capacity

Fix: 1. Check if there are options to upgrade your storage plan within the app settings. 2. Regularly delete old videos to free up space. OR 1... ⇲
 
Customization issue

Camera layout customization is lacking

Fix: 1. Explore the app settings to see if there are any layout options available. 2. If customization is limited, consider providing feedback to... ⇲
 
Camera issue

Inconsistent camera performance

Fix: 1. Ensure that your camera firmware is up to date. Check for updates in the app settings. 2. Check your internet connection; a stable connec... ⇲
 
Support issue

No 24/7 support

Fix: 1. Check the app for a help or FAQ section that may provide answers to common issues. 2. Look for community forums or user groups online whe... ⇲
 
Freezing issue

A3 Smart Home locks up constantly

Fix: 1. Close the app completely and restart your iPhone to clear any temporary issues. 2. Ensure the app is updated to the latest version. OR... ⇲
 
Notifications issue

Redundant notifications

Fix: 1. Go to the app settings and adjust the notification preferences to reduce redundancy. 2. Check your iPhone's notification settings for the... ⇲
 
Settings issue

Chime and settings changes are not easy

Fix: 1. Explore the app settings thoroughly to locate chime and settings options. 2. Refer to the app's help section for guidance on making these... ⇲

No easy way to pause cameras or set schedules

Fix: 1. Check the app settings for any options related to camera scheduling or pausing. 2. If these features are not available, consider using a... ⇲

Limited access to current weather information

Fix: 1. Check if the app has a weather feature in the settings or dashboard. 2. If not, consider using a separate weather app for current conditi... ⇲
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 what users are saying
Good experience
87.6%

Bad experience
8.0%

Neutral
4.3%

~ from our NLP analysis of 784 combined software ratings.

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 Private Data A3 Smart Home collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location