fix problems on Laurel Road [iphone]

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—— Run into issues on Laurel Road? Get help pending when official support gets back to you!

Laurel Road
Info:
company: KeyBank
: https://laurelroad.com/contact-us
: laurelroad.com
Chat with our AI-based Laurel Road Support
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Syncing issue

Delayed balance updates

Fix: 1. Refresh the app: Pull down on the screen in the app to refresh your account information. This can prompt the app to update your balance m... ⇲
 
Account issue

Difficulties with account linking

Fix: 1. Verify your login credentials: Ensure that you are entering the correct username and password for the account you are trying to link. If... ⇲

Frequent account restrictions

Fix: 1. Review account activity: Check your recent transactions to ensure there are no suspicious activities that may have triggered restrictions... ⇲
 
Support issue

Limited customer support access

Fix: 1. Use in-app support features: Check if the Laurel Road app has a help or support section within the app. This may provide FAQs or troubles... ⇲
 
Payments issue

Issues with debit card functionality

Fix: 1. Check card activation: Ensure that your debit card is activated. If you have just received it, follow the instructions provided to activa... ⇲

Long verification times for transactions

Fix: 1. Check transaction limits: Ensure that your transaction amount does not exceed any limits set by Laurel Road, as larger transactions may r... ⇲

Problems with direct deposits

Fix: 1. Verify account information: Ensure that your direct deposit information is entered correctly, including your account number and routing n... ⇲
 
UI issue

Inability to view current APY

Fix: 1. Check account settings: Go to your account settings within the app to see if there is an option to display APY. Sometimes, this informati... ⇲

Poor user experience

Fix: 1. Provide feedback through the app: If there is an option to provide feedback, use it to report specific issues you are facing. This can he... ⇲

No clear interest display

Fix: 1. Check account settings: Go to your account settings to see if there is an option to display interest rates or APY. Sometimes, this inform... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Restart your device: A simple restart can often resolve performance issues by clearing temporary files and freeing up system resources. 2... ⇲
 
Login issue

Touch ID system errors

Fix: 1. Re-enable Touch ID: Go to Settings > Touch ID & Passcode, and ensure that Touch ID is enabled for the Laurel Road app. If it is already e... ⇲
 
Features issue

Missing key features

Fix: 1. Check for updates: Ensure you have the latest version of the app, as missing features may be added in newer updates. 2. Explore app setti... ⇲
 
Crashes issue

Laurel Road crashes occasionally

Fix: 1. Update the app: Make sure you are using the latest version of the app, as updates often include bug fixes that can resolve crashing issue... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
92.4%

Bad experience
5.6%

Neutral
2.1%

~ from our NLP analysis of 2,233 combined software ratings.

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 Private Data Laurel Road collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics