fix problems on TCPalm [iphone]

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—— Run into issues on TCPalm? Get help pending when official support gets back to you!

TCPalm
Info:
company: Gannett
: https://help.tcpalm.com
: www.tcpalm.com
Chat with our AI-based TCPalm Support
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Slow issue

Slow loading times

Fix: Check your internet connection. If you are on Wi-Fi, try switching to cellular data or vice versa to see if the loading times improve. You c... ⇲
 
UI issue

Difficult navigation

Fix: Familiarize yourself with the app's layout by exploring the menus and options. Look for a tutorial or help section within the app that can g... ⇲
 
Payments issue

Inconsistent subscription access

Fix: Verify that you are logged into the correct account associated with your subscription. Go to the app settings and check your account details... ⇲
 
Content issue

Repetitive news stories

Fix: Check the app settings for any options related to news preferences or categories. Adjusting these settings may help tailor the news feed to... ⇲

Poor article editing

Fix: If you notice errors in articles, consider using the app's feedback feature to report these issues. Providing specific examples can help the... ⇲

No address information in articles

Fix: If the articles lack address information, consider using external mapping services or search engines to find the locations mentioned in the... ⇲
 
Audio issue

Loud video autoplay

Fix: Look for settings within the app that control video playback. Many apps have options to disable autoplay or adjust volume settings. Navigate... ⇲
 
Customization issue

Default page not customizable

Fix: Explore the app settings to see if there are any options to set a preferred homepage or default section. Some apps allow users to choose the... ⇲

Limited customization options for news feed

Fix: Explore the app settings to see if there are any options to customize your news feed based on interests or categories. Adjusting these setti... ⇲
 
Settings issue

Inability to save preferred e-edition

Fix: Check if the app has a feature to save or bookmark specific editions. This may be found in the settings or options menu within the app. OR... ⇲
 
Updates issue

Lack of timely updates

Fix: Ensure that you have notifications enabled for the app. Go to Settings > Notifications > TCPalm and make sure notifications are turned on. T... ⇲
 
Support issue

Unresponsive technical support

Fix: If you encounter issues with technical support, try checking the app's FAQ or help section for common problems and solutions. This can often... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
86.8%

Bad experience
7.7%

Neutral
5.5%

~ from our NLP analysis of 1,341 combined software ratings.

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 Private Data TCPalm collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Treasure Coast Newspapers Digital Subscription: $24.99 Enjoy the latest news, photos, and videos from Treasure Coast Newspapers with the digital subscription!
  2. Treasure Coast Newspapers Annual Digital Subscription: $69.99 Enjoy the latest news, photos, and videos from Treasure Coast Newspapers with the digital subscription!