fix problems on Prospa [iphone]

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—— Run into issues on Prospa? Get help pending when official support gets back to you!

Prospa - Business Account
Info:
company: Prospa Technology Limited
: https://getprospa.com/faq
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Settings issue

Settings not saved in GUI

Fix: Ensure that you are tapping 'Save' or 'Apply' after making changes in the settings. If the app does not prompt you to save, try restarting t... ⇲
 
Bugs issue

Bugs adding team members

Fix: Make sure you are using the latest version of the Prospa app. Check the App Store for any available updates and install them, as updates oft... ⇲
 
Payments issue

Payment receipt not working

Fix: Check if the payment receipt feature is enabled in your account settings. If it is, try logging out and back in to refresh your session. O... ⇲

Transaction in transit error

Fix: If you encounter a 'transaction in transit' error, wait for a few hours as transactions may take time to process. Check your transaction his... ⇲

No guarantee for funds transfer

Fix: Keep a record of all transactions and confirmations. If a transfer fails, you can use this information to follow up with Prospa support. O... ⇲

Funds held for extended periods

Fix: Review the transaction details to ensure all information is correct. Sometimes, incorrect details can lead to delays in processing. OR If... ⇲

Incomplete refunds

Fix: Check the refund policy within the app to understand the expected time frame for refunds. Sometimes, refunds can take several business days... ⇲
 
Security issue

Security code login issue

Fix: Ensure that you are entering the correct security code. If you are unsure, use the 'Forgot Security Code' option to reset it. OR If you a... ⇲

No email for security codes

Fix: Check your email settings to ensure that emails from Prospa are not being filtered into your spam or junk folder. Add Prospa to your contact... ⇲
 
Support issue

Poor customer service

Fix: Utilize the in-app support feature if available, as it may provide quicker responses than traditional methods. Look for a help or support se... ⇲
 
Slow issue

Slow transaction processing

Fix: Check your internet connection to ensure it is stable. A poor connection can slow down transaction processing times. OR Try performing tr... ⇲
 
Network issue

Bad network issues

Fix: Switch to a different Wi-Fi network or use mobile data to see if the issue persists. Sometimes, the problem may be with the current network... ⇲
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 what users are saying
Good experience
89.3%

Bad experience
9.1%

Neutral
1.7%

~ from our NLP analysis of 121 combined software ratings.

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 Private Data Prospa collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Usage Data
    • Diagnostics