fix problems on FirstBank & Trust Texas [iphone]

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—— Run into issues on FirstBank & Trust Texas? Get help pending when official support gets back to you!

FirstBank & Trust Texas
Info:
company: Heartland Financial USA, Inc
: https://www.firstbanktexas.com/contact
: www.firstbanktexas.com
Chat with our AI-based FirstBank & Trust Texas Support
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Bugs issue

mobile deposit feature rarely works

Fix: 1. Ensure that you are following the correct steps for mobile deposit: take clear pictures of the front and back of the check, ensure the ch... ⇲

inaccurate balance display

Fix: 1. Refresh the app by pulling down on the account screen to update the balance. 2. Log out of the app and log back in to see if the balance... ⇲

buggy mobile deposit

Fix: 1. Ensure that you are using the latest version of the app. Update it if necessary. 2. Take clear, well-lit photos of the check, ensuring th... ⇲
 
Login issue

login attempts often fail

Fix: 1. Double-check that you are entering the correct username and password. Use the 'Show Password' feature to ensure accuracy. 2. If you have... ⇲

missing fingerprint login

Fix: 1. Check if your device supports fingerprint login and that it is enabled in your device settings under Touch ID & Passcode. 2. Ensure that... ⇲
 
Payments issue

duplicate payment issues

Fix: 1. Before making a payment, double-check the payment history to ensure that the payment has not already been processed. 2. If you notice a d... ⇲
 
Network issue

transfers fail intermittently

Fix: 1. Ensure that you have sufficient funds in your account before initiating a transfer. 2. Check for any alerts or notifications in the app t... ⇲
 
Compatibility issue

no Apple Watch app

Fix: 1. Use your iPhone to access the app instead of relying on an Apple Watch app. 2. Check the App Store periodically for any updates or new re... ⇲
 
Account issue

frequent lockouts

Fix: 1. Ensure that you are using the correct login credentials. If you are unsure, reset your password. 2. Avoid multiple failed login attempts... ⇲
 
Slow issue

slow performance

Fix: 1. Close any background apps that may be using resources by double-tapping the home button and swiping up on the apps. 2. Restart your iPhon... ⇲
 
UI issue

confusing navigation

Fix: 1. Spend some time exploring the app to familiarize yourself with its layout and features. 2. Look for a help or FAQ section within the app... ⇲

difficult statement access

Fix: 1. Navigate to the statements section of the app and ensure you are looking in the correct area. 2. If statements are not available, check t... ⇲

outdated design

Fix: 1. Familiarize yourself with the current design and layout to make navigation easier. 2. Provide feedback through the app regarding the desi... ⇲
 
Screen issue

blank screen on account view

Fix: 1. Try refreshing the app by pulling down on the account screen. 2. Log out and log back into the app to see if the issue resolves. OR 1.... ⇲
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 what users are saying
Good experience
48.4%

Bad experience
45.3%

Neutral
6.3%

~ from our NLP analysis of 64 combined software ratings.

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 Private Data FirstBank & Trust Texas collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics