fix problems on Luxer One [iphone]

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—— Run into issues on Luxer One? Get help pending when official support gets back to you!

Luxer One
Info:
company: Luxer One
: https://www.luxerone.com/support/
: luxerone.com
Chat with our AI-based Luxer One Support
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Freezing issue

Luxer One freezes on login screen

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the Home button) to view open apps, then swipe L... ⇲
 
Account issue

Requires website for certain account changes

Fix: Familiarize yourself with the website's layout and features. Bookmark the website for easy access and check if there are specific account ch... ⇲

Confusing account management

Fix: Create a simple guide for yourself outlining how to navigate account management features. This can help clarify where to find specific setti... ⇲

Multiple accounts causing confusion

Fix: Consolidate your accounts if possible. If you have multiple accounts, consider using one primary account for all transactions to reduce conf... ⇲
 
Network issue

Downtime and connectivity issues

Fix: Check Luxer One's status page or social media for any reported outages. If there are no issues reported, try restarting your device to refre... ⇲

Difficulty in accessing package room with poor service

Fix: If you have trouble accessing the package room, try to find out if there are specific times when service is better or if there are alternati... ⇲
 
Notifications issue

Notifications not working

Fix: Revisit the notification settings for the app. Go to Settings > Notifications > Luxer One and ensure that all notification types are enabled... ⇲
 
Bugs issue

Packages sometimes marked as picked up incorrectly

Fix: Double-check the app for any updates or notifications regarding your package status. Sometimes, the app may not refresh automatically, leadi... ⇲

Packages left outside lockers

Fix: If you notice packages left outside lockers, take a photo and report it through the app to ensure it is documented and addressed. OR Cons... ⇲
 
UI issue

User interface issues after updates

Fix: If the interface is confusing after an update, explore the app's settings to see if there are options to customize the layout or features to... ⇲
 
Ads issue

Ads in the app are distracting

Fix: Check if there is a premium version of the app available that removes ads. If so, consider upgrading for an ad-free experience. OR Provid... ⇲
 
Support issue

Customer support chat often unresponsive

Fix: Try using the app's FAQ section or help resources for common issues instead of relying solely on chat support. OR If you need assistance,... ⇲
 
Login issue

Luxer One does not save login information

Fix: Check if your device settings allow the app to save passwords. Go to Settings > Luxer One and ensure that 'Save Password' is enabled if avai... ⇲
 
Customization issue

No option to hold packages longer

Fix: Check the app for any settings related to package holds. If there is no option, consider reaching out to your property management to see if... ⇲
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 what users are saying
Good experience
95.1%

Bad experience
3.9%

Neutral
1.0%

~ from our NLP analysis of 31,195 combined software ratings.

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 Private Data Luxer One collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics