fix problems on FasCard [iphone]

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—— Run into issues on FasCard? Get help pending when official support gets back to you!

FasCard
Info:
company: Card Concepts, Inc.
: http://www.fascard.com
: www.fascard.com
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Slow issue

FasCard is clunky and slow

Fix: 1. Clear the app's cache by going to Settings > FasCard and selecting 'Clear Cache' if available. 2. Uninstall and reinstall the app to ensu... ⇲
 
Login issue

Frequent logout issues

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Check your device's settings to ensure th... ⇲

Face ID intermittently works

Fix: 1. Ensure that Face ID is set up correctly. Go to Settings > Face ID & Passcode and check if FasCard is enabled. 2. Restart your iPhone to r... ⇲
 
Camera issue

Camera function for quick start not connecting

Fix: 1. Ensure that the FasCard app has permission to access your camera. Go to Settings > FasCard > Camera and enable access. 2. Restart the app... ⇲
 
Bugs issue

Incorrect machine numbering

Fix: 1. Check for any updates to the app that may address this issue. Go to the App Store and see if an update is available. 2. Restart the app t... ⇲
 
Loading issue

Cannot load money from anywhere

Fix: 1. Ensure that your payment method is correctly set up in the app. Go to Settings > Payment Methods and verify your information. 2. Check yo... ⇲
 
Compatibility issue

FasCard only recognizes one active machine

Fix: 1. Ensure that you are logged into the correct account associated with multiple machines. 2. Restart the app to refresh the machine list.... ⇲
 
Support issue

No instructions for first-time users

Fix: 1. Look for a help or FAQ section within the app. This may provide guidance for new users. 2. Search online for user guides or tutorials spe... ⇲

Support link leads to irrelevant information

Fix: 1. Search for help topics directly within the app if available. 2. Look for community forums or user groups for assistance. OR 1. Use sea... ⇲
 
UI issue

Location bar unresponsive

Fix: 1. Ensure that location services are enabled for the FasCard app. Go to Settings > Privacy > Location Services and enable it for FasCard. 2.... ⇲
 
Customization issue

No option to add custom amounts to card

Fix: 1. Check if there are any updates to the app that may add this feature. 2. Look for alternative methods to load money, such as preset amount... ⇲

No coupon or loyalty rewards available

Fix: 1. Check the app for any promotions or rewards sections that may not be immediately visible. 2. Look for any updates to the app that may int... ⇲
 
Network issue

Google map feature not functioning

Fix: 1. Ensure that the FasCard app has permission to access your location. Go to Settings > FasCard > Location and enable access. 2. Restart the... ⇲

Cannot start machines remotely

Fix: 1. Ensure that you are logged into the correct account associated with the machines. 2. Check your internet connection to ensure it is stabl... ⇲

Server issues disrupt service

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app to see if it reconnects to the server. OR 1. Try using the a... ⇲
 
Account issue

FasCard does not remember credit card information

Fix: 1. Ensure that you have enabled the option to save credit card information in the app settings. 2. Check if your device settings allow the a... ⇲
 
Syncing issue

Inconsistent machine status updates

Fix: 1. Restart the app to refresh the machine status. 2. Check your internet connection, as a weak connection can affect status updates. OR 1... ⇲
 
Notifications issue

No native or text notifications

Fix: 1. Check the app settings to ensure notifications are enabled. Go to Settings > Notifications > FasCard and enable notifications. 2. Ensure... ⇲
 
Crashes issue

FasCard crashes during use

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store and check for updates. 2. Restart your iPhone to clear any tem... ⇲
 
Registration issue

Difficulties with account creation

Fix: 1. Ensure that you are entering all required information correctly. Double-check for typos or missing fields. 2. Restart the app and try the... ⇲
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 what users are saying
Bad experience
65.6%

Good experience
25.4%

Neutral
9.0%

~ from our NLP analysis of 122 combined software ratings.

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 Private Data FasCard collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics