fix problems on Official Comic-Con App [iphone]

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—— Run into issues on Official Comic-Con App? Get help pending when official support gets back to you!

Official Comic-Con App
Info:
company: San Diego Comic Convention Inc
: http://comic-con.org/apps
: comic-con.org
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Syncing issue

Inability to sync between devices

Fix: Ensure that you are logged into the same account on both devices. Check the app settings for any sync options and make sure they are enabled... ⇲
 
Crashes issue

Official Comic-Con App crashes after a short period

Fix: Update the app to the latest version available in the App Store. Developers often release updates to fix bugs and improve stability. Go to t... ⇲
 
Login issue

Login issues prevent access to features

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲
 
Bugs issue

Favorites list does not save changes

Fix: Ensure that you are connected to the internet when making changes to your favorites. Sometimes, changes may not save if there is a connectiv... ⇲

Filter options do not always work

Fix: Try resetting the filters and applying them again. Sometimes, filters can become stuck or not refresh properly. Look for a 'Reset' or 'Clear... ⇲

Inconsistent schedule ordering

Fix: Try sorting the schedule by different criteria (e.g., time, location) if the app allows it. This can help you find events more easily. OR... ⇲

Broken feedback submission feature

Fix: If the feedback feature is not working, try submitting your feedback through the app store review section or through any official Comic-Con... ⇲

Official Comic-Con App resets to the beginning after selecting an item

Fix: Try closing and reopening the app to see if this resolves the issue. Sometimes, a simple restart can fix temporary glitches. OR If the pr... ⇲

Official Comic-Con App is not reliable for planning activities

Fix: Use a combination of the app and other resources, such as the official Comic-Con website or printed materials, to cross-reference informatio... ⇲
 
UI issue

Schedule lacks room numbers on main page

Fix: Check if there is an option in the settings to display additional information such as room numbers. Sometimes, this can be toggled on or off... ⇲

Official Comic-Con App is not user-friendly

Fix: Familiarize yourself with the app by exploring all menus and options. Sometimes, spending a little time navigating can help you understand i... ⇲

Crowded map with too many pins

Fix: Zoom in on specific areas of the map to reduce the number of visible pins. This can help you focus on a smaller section of the convention.... ⇲
 
Search issue

Navigation is difficult without exact names

Fix: Use the search function within the app to find specific events or locations by typing in keywords. This can help you locate items without ne... ⇲

Inability to search programs effectively

Fix: Use specific keywords or phrases when searching to improve results. Avoid using overly broad terms that may yield too many results. OR If... ⇲
 
Ads issue

Ads interfere with usability

Fix: Look for an option in the app settings to limit ad tracking or reduce the number of ads shown. This may help improve usability. OR If ads... ⇲
 
Updates issue

Missing updates for exclusives and exhibitors

Fix: Regularly check the app for updates, especially during the convention. Developers may push updates to include new information. Go to the App... ⇲

Technical flaws during updates

Fix: Ensure that your device has enough storage space before updating the app. Lack of space can cause updates to fail. Go to Settings > General... ⇲
 
Customization issue

No grid view for schedule

Fix: Check the app settings to see if there is an option to change the view type. Some apps allow users to switch between list and grid views.... ⇲

Lack of interactive features for schedule

Fix: Explore the app settings to see if there are any interactive features that can be enabled. Sometimes, features are hidden in the settings me... ⇲
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 what users are saying
Good experience
51.4%

Bad experience
35.3%

Neutral
13.3%

~ from our NLP analysis of 430 combined software ratings.

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 Private Data Official Comic-Con App collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics