fix problems on CFCU Community Credit Union [iphone]

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—— Run into issues on CFCU Community Credit Union? Get help pending when official support gets back to you!

CFCU Community Credit Union
Info:
company: CFCU COMMUNITY CREDIT UNION
: https://www.mycfcu.com/contact-us.html
: www.mycfcu.com
Chat with our AI-based CFCU Community Credit Union Support
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Bugs issue

Mobile deposit feature often fails

Fix: 1. Ensure Good Lighting: When taking pictures for mobile deposits, ensure that you are in a well-lit area to improve image quality. Avoid sh... ⇲

Transaction history displays incorrectly

Fix: 1. Refresh the App: Close the app completely and reopen it to refresh the transaction history. 2. Check for App Updates: Ensure you have the... ⇲
 
Payments issue

Submit button missing for credit card payments

Fix: 1. Check for App Updates: Ensure you have the latest version of the app, as updates may fix UI issues. 2. Restart the App: Close the app and... ⇲

No option to make principal mortgage payments

Fix: 1. Use Online Banking: If the app does not support this feature, log into the online banking website to make principal mortgage payments. 2.... ⇲
 
Compatibility issue

Limited features compared to online banking

Fix: 1. Use Online Banking: For features not available in the app, consider using the online banking website on your mobile browser for a more co... ⇲
 
Camera issue

Camera does not automatically take picture for deposits

Fix: 1. Ensure Proper Lighting: Make sure you are in a well-lit area and that the check is flat and free of wrinkles. 2. Manually Capture: If the... ⇲

Camera orientation issues

Fix: 1. Check Orientation Lock: Ensure that your iPhone's orientation lock is off. Swipe down from the top-right corner to access the Control Cen... ⇲
 
Network issue

CFCU Community Credit Union requires internet access instead of cellular

Fix: 1. Check Cellular Settings: Go to Settings > Cellular and ensure that the CFCU app is allowed to use cellular data. Toggle it on if it’s off... ⇲
 
UI issue

Tiled windows are too small and hard to navigate

Fix: 1. Zoom Feature: Use the iPhone's zoom feature by going to Settings > Accessibility > Zoom and enabling it. This allows you to zoom in on th... ⇲

Two apps create confusion

Fix: 1. Uninstall One App: If you have two versions of the app, consider uninstalling one to reduce confusion. Keep the one that is functioning b... ⇲

CFCU Community Credit Union does not display main account page

Fix: 1. Refresh the App: Close and reopen the app to refresh the main account page. 2. Check for App Updates: Ensure you are using the latest ver... ⇲

Difficult to read transaction details

Fix: 1. Zoom Feature: Use the iPhone's zoom feature by going to Settings > Accessibility > Zoom and enabling it for better visibility. 2. Adjust... ⇲
 
Login issue

Face ID and Touch ID frequently fail

Fix: 1. Reconfigure Face ID/Touch ID: Go to Settings > Face ID & Passcode or Touch ID & Passcode, and re-enter your passcode. Then, set up Face I... ⇲

CFCU Community Credit Union logs out frequently

Fix: 1. Check Auto Logout Settings: Some apps have settings for auto logout. Check if there is an option in the app settings to adjust this. 2. U... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Restart Your iPhone: A simple restart can often resolve performance issues. 2. Clear App Cache: Offload the app from iPhone Storage and r... ⇲
 
Security issue

Need to change passwords often

Fix: 1. Use a Password Manager: Consider using a password manager to securely store and generate strong passwords, reducing the frequency of pass... ⇲
 
Support issue

Lack of responsive customer support

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that may address your concerns without needing to contact support. 2. Look fo... ⇲
 
Updates issue

CFCU Community Credit Union updates take too long

Fix: 1. Check Internet Connection: Ensure you have a stable and fast internet connection when downloading updates. Switch to Wi-Fi if necessary.... ⇲
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 what users are saying
Good experience
93.3%

Bad experience
3.8%

Neutral
2.9%

~ from our NLP analysis of 4,621 combined software ratings.

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 Private Data CFCU Community Credit Union collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics