fix problems on NHS App [iphone]

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—— Run into issues on NHS App? Get help pending when official support gets back to you!

NHS App
Info:
company: NHS Digital
: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/help/
: digital.nhs.uk
Chat with our AI-based NHS App Support
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Login issue

Complicated login process

Fix: To simplify the login process, ensure that you have saved your login credentials in a password manager. This way, you can autofill your user... ⇲

Endless loops and multiple logins

Fix: If you find yourself in endless loops, try logging out of the app completely and then logging back in. This can often reset any session issu... ⇲
 
Bugs issue

Inconsistent functionality

Fix: If you experience inconsistent functionality, try clearing the app's cache. Go to your iPhone's Settings, scroll down to the NHS App, and se... ⇲

Frequent errors and website redirects

Fix: If you encounter frequent errors, try restarting the app or your device. This can often resolve temporary issues that cause errors or redire... ⇲
 
UI issue

Difficult appointment booking

Fix: To make appointment booking easier, prepare all necessary information beforehand, such as your NHS number and preferred appointment times. T... ⇲

Poor user experience

Fix: To improve your user experience, familiarize yourself with the app's layout and features. Spend some time exploring the app to understand wh... ⇲
 
Uploads issue

No option to upload vaccine documentation

Fix: As a workaround, take a clear photo of your vaccine documentation and store it in your phone's photo gallery. You can easily access it when... ⇲
 
Security issue

Complex identity verification

Fix: To simplify identity verification, gather all required documents in advance, such as your NHS number, proof of identity, and address. This p... ⇲
 
Compatibility issue

Slow recognition of new phone numbers

Fix: If your new phone number is not recognized, ensure that you have updated your contact information in your NHS profile. You can do this by lo... ⇲

Unable to export COVID pass to Apple Wallet

Fix: As a workaround, take a screenshot of your COVID pass and save it to your photos. You can then manually add it to your Apple Wallet by using... ⇲

Poor international number support

Fix: If you are having trouble with international numbers, ensure that you are entering the country code correctly. For example, for the UK, you... ⇲

No indication of app's regional limitations

Fix: To find out about regional limitations, check the app's description in the App Store or the official NHS website for any notes on regional s... ⇲
 
Privacy issue

Inaccessible medical information

Fix: If you cannot access certain medical information, check if you have the correct permissions set in the app. Go to the app settings and ensur... ⇲
 
Syncing issue

Sync issues with test results and prescriptions

Fix: To resolve sync issues, try refreshing the app by pulling down on the main screen to refresh the data. This can help update your test result... ⇲
 
Data Entry issue

Excessive data entry requirements

Fix: To reduce the burden of data entry, keep a digital record of your health information in a secure note-taking app. This way, you can easily c... ⇲
 
Camera issue

Inability to scan QR codes directly

Fix: As a workaround, use a separate QR code scanning app available in the App Store. Once scanned, you can manually enter the information into t... ⇲
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 what users are saying
Bad experience
56.9%

Good experience
36.9%

Neutral
6.2%

~ from our NLP analysis of 65 combined software ratings.

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 Private Data NHS App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics