fix problems on AACC [iphone]

—— Run into issues on AACC ? Get help pending when official support gets back to you!

AACC Mobile

Info:

company: Anne Arundel Community College

: http://www.aacc.edu

Chat with our AI-based AACC Support

🛠️ Common AACC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Pop-up indicates update available but none exists

Fix: Check the App Store for any available updates manually. Open the App Store, tap on your profile icon at the top right, and scroll down to se... ⇲

AACC redirects to 'Access Canvas' page when switching apps

Fix: Try to keep the app open in the background instead of switching to other apps. This may help maintain your session and prevent redirection.... ⇲

Login credentials frequently fail despite being correct

Fix: Ensure that you are entering your credentials correctly, including case sensitivity. Try copying and pasting your password from a password m... ⇲

Cannot remember password

Fix: Use a password manager to store and retrieve your passwords securely. This can help you avoid forgetting them in the future. OR If you fo... ⇲

Email authentication fails

Fix: Check your email settings to ensure that you are using the correct email address associated with your account. Also, check your spam or junk... ⇲

Sign-in issues persist despite password resets

Fix: Double-check that you are using the correct username and password combination. Sometimes, the username may differ from your email address.... ⇲

Updates issue

Update prompt redirects to App Store without actual update

Fix: After being redirected to the App Store, check if the app is already up to date. If it is, try restarting your device and then reopening the... ⇲

No updates have been made to the app

Fix: Check the App Store regularly for updates, as they may not be released frequently. Keep your app updated to the latest version available.... ⇲

Compatibility issue

AACC functions as a mobile port of the website

Fix: Familiarize yourself with the website's layout and features, as the app may mirror it closely. Bookmark frequently used pages for easier acc... ⇲

Inconsistent performance across devices

Fix: Ensure that all devices are running the latest version of the app and the operating system. Update them if necessary. OR If performance i... ⇲

AACC lacks functionality compared to desktop version

Fix: Familiarize yourself with the features available in the app and use the desktop version for tasks that require more functionality. OR If... ⇲

UI issue

Website navigation is confusing

Fix: Take time to explore the website and familiarize yourself with its layout. Look for a site map or help section that can guide you through th... ⇲

AACC is just bookmarks to websites

Fix: Utilize the bookmarks feature effectively by organizing them into folders for easier access to frequently used links. OR If the app does... ⇲

Network issue

Poor connection messages prevent data retrieval

Fix: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persists. If using Wi-Fi, try restart... ⇲

Crashes issue

AACC crashes when accessing certain features

Fix: Clear the app's cache by going to Settings > General > iPhone Storage > AACC Mobile, then tap 'Offload App'. Reinstall the app to see if the... ⇲

AACC fails to open

Fix: Restart your iPhone to clear any temporary glitches that may be preventing the app from opening. After restarting, try launching the app aga... ⇲

Loading issue

Loading configuration screen never completes

Fix: Ensure you have a stable internet connection. If the loading screen persists, try closing the app and reopening it after a few minutes. OR... ⇲

Account issue

No access to grades or calendar

Fix: Check if your account has the necessary permissions to access grades and calendar features. If not, contact your institution for assistance.... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Bad experience

76.3%

Good experience

23.7%

Neutral

0.0%

~ from our NLP analysis of 38 combined software ratings.

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Private Data AACC collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data