fix problems on Shoeboxed Receipt Scanner App [iphone]

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—— Run into issues on Shoeboxed Receipt Scanner App? Get help pending when official support gets back to you!

Shoeboxed Receipt Scanner App
Info:
company: Shoeboxed.com
: http://support.shoeboxed.com/?utm_source=itunes_app_store_ios&utm_medium=text&utm_campaign=support
: www.shoeboxed.com
Chat with our AI-based Shoeboxed Receipt Scanner App Support
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Bugs issue

Receipt recognition feature is unreliable

Fix: Ensure that the receipts are well-lit and in focus when taking photos. Use a flat surface and avoid shadows to improve recognition accuracy.... ⇲

Manual data entry loses information

Fix: Before submitting any manual entries, take a screenshot of the data you entered as a backup. This way, you can refer back to it if needed.... ⇲

Errors in amounts and categories

Fix: After entering data, always double-check the amounts and categories before finalizing. Use the app's review feature if available. OR Keep... ⇲
 
Updates issue

Mileage rate not updated automatically

Fix: Manually check the IRS website or your local tax authority for the current mileage rate and update it in the app settings as needed. OR S... ⇲
 
UI issue

Date entry issues

Fix: Double-check the date format in your app settings to ensure it matches your region's standard (MM/DD/YYYY or DD/MM/YYYY). OR If you encou... ⇲
 
Screen issue

Blank screen in app after login

Fix: Force close the app and restart it. On iPhone, swipe up from the bottom of the screen and swipe the app off the screen to close it completel... ⇲
 
Slow issue

Slow receipt upload times

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if upload speeds improve. OR Reduce the... ⇲
 
Compatibility issue

Limited support for multi-page receipts

Fix: As a workaround, scan each page of the receipt separately and upload them as individual entries, ensuring you label them clearly for referen... ⇲
 
Syncing issue

Inconsistent visibility of receipts in app

Fix: Try refreshing the app or logging out and back in to see if that resolves visibility issues. Also, check your internet connection. OR Org... ⇲
 
Features issue

Lack of archive function

Fix: Create a separate folder on your device or in a cloud storage service to manually archive old receipts, keeping them accessible but out of t... ⇲

No bulk tagging for receipts

Fix: Tag receipts individually for now, and keep a list of common tags you use to streamline the process for future entries. OR Consider using... ⇲
 
Payments issue

High subscription costs

Fix: Evaluate your usage of the app and consider whether you can downgrade to a less expensive plan that still meets your needs. OR Look for p... ⇲

Confusing pricing structure

Fix: Review the pricing details in the app store or on the app's website to clarify what each plan offers and choose the one that best fits your... ⇲
 
Crashes issue

Shoeboxed Receipt Scanner App crashes frequently

Fix: Ensure your iPhone's operating system is up to date, as app crashes can often be resolved with the latest software updates. OR Try uninst... ⇲
 
Customization issue

Limited editing capabilities for uploaded receipts

Fix: If you need to make changes, consider deleting the receipt and re-uploading it with the correct information. OR Use a photo editing app t... ⇲
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 what users are saying
Good experience
88.2%

Bad experience
7.8%

Neutral
4.0%

~ from our NLP analysis of 1,688 combined software ratings.

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 Private Data Shoeboxed Receipt Scanner App collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.

  Cost of Subscriptions
  1. Starter Plan: $4.99 Automatic Data Extraction
  2. Shoeboxed Mobile Premium: $9.99 The Shoeboxed Mobile Premium plan will automatically data-enter 50 receipts or business cards for you each month. It's awesome for business use and personal organization. Only $9.99 per month.
  3. Lite Plan: $9.99 Most Popular
  4. Shoeboxed Mobile Pro: $19.99 The Shoeboxed Mobile Premium plan will automatically data-enter 115 receipts or business cards for you each month. It's awesome for business use and personal organization. Only $19.99 per month.
  5. Pro Plan: $19.99 For Businesses