fix problems on ShopBack [iphone]

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—— Run into issues on ShopBack? Get help pending when official support gets back to you!

ShopBack: Cashback & Rewards
Info:
company: eCommerce Enablers Pte Ltd
: https://support.shopback.sg/hc/en-us
: www.shopback.com
Chat with our AI-based ShopBack Support
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Availability issue

Frequent product unavailability

Fix: Check the app regularly for updates on product availability. Sometimes, products may be restocked or new offers may be added, so frequent ch... ⇲

Limited availability in certain regions

Fix: Check the app for a list of supported regions. If your region is not supported, consider using a VPN to access the app, but be aware of the... ⇲
 
Pricing issue

Significant price changes

Fix: Before making a purchase, compare prices across different platforms. Use price comparison websites or apps to ensure you are getting the bes... ⇲
 
Expired issue

Expired submission periods for cashback

Fix: Familiarize yourself with the cashback submission deadlines for each merchant. This information is usually available in the app or on the me... ⇲
 
Rejection issue

Rejection of cashback claims

Fix: Review the terms and conditions for cashback claims carefully. Ensure that your purchase meets all the criteria outlined by ShopBack to avoi... ⇲
 
Account issue

Account verification problems

Fix: Ensure that you are using a valid email address and phone number during the verification process. Double-check for any typos that could caus... ⇲

Inability to withdraw cashback due to verification issues

Fix: Ensure that your account is fully verified. Go to your account settings and check if all required documents have been submitted and approved... ⇲
 
Notifications issue

Excessive promotional notifications

Fix: Adjust your notification settings within the app. Go to Settings > Notifications > ShopBack and customize which notifications you want to re... ⇲
 
Spam issue

Spam emails and inability to unsubscribe

Fix: Check the email settings in your ShopBack account. Look for options to manage your email preferences and unsubscribe from promotional emails... ⇲
 
Crashes issue

ShopBack fails to open

Fix: Force close the app and reopen it. Swipe up from the bottom of the screen (or double-click the home button) to see all open apps, then swipe... ⇲
 
Inaccurate issue

Inaccurate cashback amounts

Fix: Double-check the terms of the cashback offer. Sometimes, the cashback amount may vary based on specific conditions or promotions. OR Keep... ⇲
 
Fake Promotions issue

Fake promotions

Fix: Research the promotions before participating. Look for reviews or discussions online to verify the legitimacy of the offer. OR If you sus... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.5%

Bad experience
7.0%

Neutral
3.5%

~ from our NLP analysis of 1,277 combined software ratings.

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 Private Data ShopBack collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics